Support Board
Date/Time: Thu, 23 Jan 2025 21:34:58 +0000
Configuration error
View Count: 606
| [2018-12-14 15:11:32] |
| User553033 - Posts: 1 |
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I logged in to my account this morning and then received a configuration error. I logged out and tried to re-open Sierra Charts and it then told me I have an invalid account number or password. Can you please resolve this before market opens at 9:30 EST. None of my control bar settings that were customized are showing. Same thing happened last month. Is there a way to save my setting so I don't have to keep customizing it every time there is an error? |
| [2018-12-14 17:46:28] |
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It sounds as though there may be access problems to the main configuration file (Sierra3.CFG). First restore backup of the main configuration file: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File This will get you back to the prior configuration. And then refer to this page: Error Messages When Opening Files Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-14 17:47:06
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