Support Board
Date/Time: Thu, 23 Jan 2025 21:48:17 +0000
Symbol limit with Gain
View Count: 743
| [2018-12-12 00:44:13] |
| Robert Wojczak - Posts: 145 |
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I keep getting this message when I have less than 5 symbols open Symbol Error - (Symbol) is unknown, unavailable, or improperly formatted. FIX reject reason: Your subscription limit of 5 has been reached when I am opening symbols the ST on the tool bar does not correspond with the amount of symbols I have open it always shows more Pleae Help Thanks |
| [2018-12-12 18:12:12] |
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Disable this option and reconnect the data feed: General Settings Window: Detect Rollover Of Current Futures Contracts Symbols Based On Real Time Volume (Global Settings >> General Settings >> Charts >> Symbol) Instructions to reconnect: File Menu: Procedure to Reconnect to the Data and Trade Servers Contact your broker and have them increase the symbol limit. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-12 19:15:00] |
| Robert Wojczak - Posts: 145 |
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Seriously? This is the solution you came up with? They wont increase. Your solution doesn't fix the problem. It was working properly 2 days ago, its not now something is wrong. Can you please come up with a real solution
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| [2018-12-12 19:37:06] |
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We are puzzled by your response. We gave you an answer which should resolve the problem because we think it is related to that option. And also gain capital should increase the limit. It is quite ridiculous they have a 5 symbol limit to begin with. This is absurd. The real solution lies with Gain Capital. Also refer to: Chart Data and Chart Data Files: Reducing Number of Symbols Being Tracked by Sierra Chart If you need more help we will need you to follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-12 19:37:35
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| [2018-12-12 19:41:45] |
| Robert Wojczak - Posts: 145 |
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So you have no interest to find out why it was working earlier in the week and not now
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| [2018-12-12 19:56:27] |
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It is quite obvious to us what the problem is. And we did say this so we can confirm: If you need more help we will need you to follow these instructions:
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog So follow through those instructions and then we will see what we find out. And we did refer you to this documentation here on this particular subject: Chart Data and Chart Data Files: Reducing Number of Symbols Being Tracked by Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-12 19:57:13
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| [2018-12-12 23:42:32] |
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Related to this option: General Settings Window: Detect Rollover Of Current Futures Contracts Symbols Based On Real Time Volume (Global Settings >> General Settings >> Charts >> Symbol) This has been added to the documentation: The reason this option should be unchecked is because within approximately two days of when a futures contract is expected to roll over, there is a request for real-time data for the next futures contract symbol increasing the symbol count by 1 for each futures symbol being used.
Here: Chart Data and Chart Data Files: Reducing Number of Symbols Being Tracked by Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-13 17:27:49
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| [2018-12-13 00:03:56] |
| Robert Wojczak - Posts: 145 |
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I tried un checking the rollover still not right
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| [2018-12-13 13:29:10] |
| Robert Wojczak - Posts: 145 |
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Do you have a fix for this yet. I have done everything you suggested . I have 4 symbols open my ST shows 6
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| [2018-12-13 17:29:07] |
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If you need more help we will need you to follow these instructions as we previously gave: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-13 17:29:51
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