Support Board
Date/Time: Thu, 23 Jan 2025 18:29:25 +0000
CANNOT CONNECT TO BITMEX
View Count: 651
| [2018-12-10 16:05:27] |
| boydoscassinos - Posts: 6 |
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HELLO, I CANNOT CONNECT TO BITMEX THROUGH SIERRA CHART APP. HERE IS THE LOG IN ATTACHMENT https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=24269 |
| [2018-12-10 16:45:14] |
| boydoscassinos - Posts: 6 |
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WHAT'S UP ???????? NOBODY TO HELP ?????????? |
| [2018-12-10 18:00:11] |
| SC Support - Posts: 1918 |
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Have you gone through the set-up instructions here: https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#SetupInstructions |
| [2018-12-10 18:37:03] |
| boydoscassinos - Posts: 6 |
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HELLO. HAVE YOU GUYS CHECKED MY LOGS PLEASE ???? MY COMPUTER DOES NOT HAVE ANY ANTI-VIRUS OR ANY FIREWALL, IT'S ALL DISABLED, CUZ I USE DIFFERENT PROGRAMS TO REMOVE VIRUS BY MYSELF ETC, SO I DON'T NEED ANY OF THIS. SO IT'S NOT AN ISSUE OF FIREWALL. IT'S MAYBE SOME ISSUE AT BITMEX SIDE CUZ IT SEEMS THEY ARE REJECTING THE SIERRA CONNECTIONS TO THEIR SOCKET CUZ IT SAYS SOCKET GRACEFULLY CLOSED CONNECTION BLA BLA BLA SO HOW CAN WE RESOLVE THIS PLEASE ? |
 PROBLEM BITMEX.txt - Attached On 2018-12-10 18:24:21 UTC - Size: 7.45 KB - 386 views |
| [2018-12-10 18:37:33] |
| boydoscassinos - Posts: 6 |
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AND YES I CHECKED THIS LINK ALREADY AND ALREADY DID ALL THAT IS BEING SAID THERE TOO
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| [2018-12-10 19:24:07] |
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The most recent log you posted in post #4 does show a successful connection to BitMex. So how do you conclude that you cannot connect? Sierra Chart is connected to BitMex. If you have further trouble, you might try generating a new API key at Bitmex (going through that process again). Previously we have seen where this was successful: https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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