Support Board
Date/Time: Fri, 24 Jan 2025 18:30:37 +0000
Can't Charge Credit Card
View Count: 851
| [2018-11-30 18:01:13] |
| sellis67 - Posts: 105 |
|
Trying to add funds to my account through a mastercard. Tried two different cards, both failed. please advise.
|
| [2018-12-01 00:19:34] |
| sellis67 - Posts: 105 |
|
Okkaaaaayyyy....lol I don't have or use PayPal anymore since someone hacked my account and sent out $10k dollars in random payments. So just lmk how to pay you when it's all set up. Thanks. |
| [2018-12-01 09:29:54] |
| |
|
Okay understood about PayPal and also PayPal in some cases cannot accept MasterCard either. We have seen this for Canadians. The whole situation is really very strange but we do understand in general why it is happening. Anyway, we see your account is active for several months from now so we expect to have the new payment processing ready by the end of the year and this is also going to avoid international transaction fees for US customers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-29 23:21:43] |
| |
|
We now have the new payment processing in place which does not require PayPal and supports all card types including MasterCard: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit We apologize for the delay with this but it is now done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: