Support Board
Date/Time: Thu, 23 Jan 2025 14:42:14 +0000
No Dax data through Sierra feed
View Count: 1077
| [2018-11-30 07:10:43] |
| phaedonk - Posts: 352 |
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Can you check on this now? Market is open, no data coming through for this session
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| [2018-11-30 07:12:42] |
| User749205 - Posts: 38 |
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Same here.
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| [2018-11-30 07:16:42] |
| ticinotrader - Posts: 400 |
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There is no realtime data coming on the SC Feed for GG, HR, FX, II, FN, FA either - all EUREX products. History loaded correctly, but shows the last close. No data for today yet.
Date Time Of Last Edit: 2018-11-30 07:18:11
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| [2018-11-30 07:22:54] |
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Okay we are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-30 07:25:42] |
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We have confirmed the issue. Our data provider Barchart is not providing any data on the Open Feed. We are contacting them now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-30 07:30:19] |
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Give us about 10 to 15 minutes to patch in a backup feed for the major contracts, assuming there are no unexpected complications, in which case it could take longer.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-30 07:30:30
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| [2018-11-30 07:40:38] |
| User117072 - Posts: 4 |
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I have the same problem on DAX DYZ18, there is no real time data coming only a historical
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| [2018-11-30 07:54:25] |
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Yes we know, we are working on a solution now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-30 08:01:50] |
| phaedonk - Posts: 352 |
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Data started streaming, but no backfill
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| [2018-11-30 08:07:11] |
| User877753 - Posts: 152 |
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No historical data, no streaming data from EUREX as 9:06.
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| [2018-11-30 08:11:05] |
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This is a work in progress. We have the backup data feed operational for the major EUREX contracts on one of our servers. If you are not receiving it, reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Market depth data is only available for the DAX, we are going to bring that in for other contracts in the next few minutes. As far as historical data goes, we will make sure that is fully available as well. Just give us a few more minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-30 08:11:43
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| [2018-11-30 08:27:53] |
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The backup feed is now operational for all of the major EUREX contracts on one of the servers. There is complete historical data now. If you are missing any data in the chart, simply follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart We are only going to keep the backup feed operational on one of the servers. So if you do not have it, just simply reconnect to the data feed. When the Open Feed comes up from Barchart, when they react to our notice to them, that will then be operational on the other server. We do apologize for this. We are just doing our best. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-30 08:37:08] |
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Okay now the market depth is available for the major contracts.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-30 08:41:20] |
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Also, there are some contracts mentioned in post #3 we do not yet have a backup feed for. Just give us about another 15 minutes for those.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-30 08:53:26
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