Support Board
Date/Time: Thu, 23 Jan 2025 14:37:18 +0000
Please help with the connection issue
View Count: 658
| [2018-11-26 09:49:48] |
| User216134 - Posts: 6 |
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Software version: 1842 32-bit | 2018-11-26 17:45:04 Usage end date: 2018-12-07 | 2018-11-26 17:45:04 Enabled for: Advanced Features. | 2018-11-26 17:45:04 Enabled for: Advanced Features 2. | 2018-11-26 17:45:04 Enabled for: Sierra Chart Historical Data Service. | 2018-11-26 17:45:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-11-26 17:45:04 Current selected Data/Trading service: BitMEX Trading Direct | 2018-11-26 17:45:04 Chart Update Interval: 500 | 2018-11-26 17:45:04 Time Zone: +08:00:00 (HKT+08) | 2018-11-26 17:45:04 2018-11-26 17:45:04 Local computer time | 2018-11-26 17:45:04 2018-11-26 09:45:04 Local computer time in UTC | 2018-11-26 17:45:04 2018-11-26 17:45:04 Local computer time in SC Time Zone | 2018-11-26 17:45:04 2018-11-26 09:38:21 Server time in UTC | 2018-11-26 17:45:04 Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-11-26 17:45:04 Program path: C:\SierraChart\ | 2018-11-26 17:45:04 Data Files path: C:\SierraChart\Data\ | 2018-11-26 17:45:04 OS Version Number: 10.0 | 2018-11-26 17:45:04 Locale Setting: C | 2018-11-26 17:45:04 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2018-11-26 17:45:04 BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-11-26 17:45:05 * BitMEX Trading Direct socket (1) | Signaling to core to close socket | 2018-11-26 17:45:05 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:45:05 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:45:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-26 17:45:05 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:45:05 BitMEX Trading Direct socket (1) | Closed. | 2018-11-26 17:45:05 BitMEX Trading Direct | Disconnected. | 2018-11-26 17:45:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:45:05 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-11-26 17:45:08 BitMEX Trading Direct | Connecting to WebSocket server. | 2018-11-26 17:45:08 BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2018-11-26 17:45:08 BitMEX Trading Direct socket (1) | Connecting to IP: 31.13.84.16. | 2018-11-26 17:45:08 BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-11-26 17:45:29 * BitMEX Trading Direct socket (1) | Signaling to core to close socket | 2018-11-26 17:45:29 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:45:29 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:45:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-26 17:45:29 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:45:29 BitMEX Trading Direct socket (1) | Closed. | 2018-11-26 17:45:29 BitMEX Trading Direct | Disconnected. | 2018-11-26 17:45:29 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:45:29 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-11-26 17:45:32 BitMEX Trading Direct | Connecting to WebSocket server. | 2018-11-26 17:45:32 BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2018-11-26 17:45:32 BitMEX Trading Direct socket (1) | Connecting to IP: 31.13.84.16. | 2018-11-26 17:45:32 Service is currently connecting. | 2018-11-26 17:45:34 * BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-11-26 17:45:53 * BitMEX Trading Direct socket (1) | Signaling to core to close socket | 2018-11-26 17:45:53 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:45:53 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:45:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-26 17:45:53 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:45:53 BitMEX Trading Direct socket (1) | Closed. | 2018-11-26 17:45:53 BitMEX Trading Direct | Disconnected. | 2018-11-26 17:45:53 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:45:53 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-11-26 17:45:56 BitMEX Trading Direct | Connecting to WebSocket server. | 2018-11-26 17:45:56 BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2018-11-26 17:45:56 BitMEX Trading Direct socket (1) | Connecting to IP: 31.13.84.16. | 2018-11-26 17:45:56 BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-11-26 17:46:17 * BitMEX Trading Direct socket (1) | Signaling to core to close socket | 2018-11-26 17:46:17 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:46:17 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:46:17 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-26 17:46:17 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:46:17 BitMEX Trading Direct socket (1) | Closed. | 2018-11-26 17:46:17 BitMEX Trading Direct | Disconnected. | 2018-11-26 17:46:17 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:46:17 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-11-26 17:46:20 BitMEX Trading Direct | Connecting to WebSocket server. | 2018-11-26 17:46:20 BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2018-11-26 17:46:20 BitMEX Trading Direct socket (1) | Connecting to IP: 31.13.84.16. | 2018-11-26 17:46:20 BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-11-26 17:46:41 * BitMEX Trading Direct socket (1) | Signaling to core to close socket | 2018-11-26 17:46:41 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:46:41 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:46:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-26 17:46:41 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:46:41 BitMEX Trading Direct socket (1) | Closed. | 2018-11-26 17:46:41 BitMEX Trading Direct | Disconnected. | 2018-11-26 17:46:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:46:41 File >> Disconnect selected. | 2018-11-26 17:46:42 BitMEX Trading Direct | Disconnected. | 2018-11-26 17:46:42 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-11-26 17:46:47 BitMEX Trading Direct | Connecting to WebSocket server. | 2018-11-26 17:46:47 BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2018-11-26 17:46:47 BitMEX Trading Direct socket (1) | Connecting to IP: 31.13.84.16. | 2018-11-26 17:46:47 BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-11-26 17:47:08 * BitMEX Trading Direct socket (1) | Signaling to core to close socket | 2018-11-26 17:47:08 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:47:08 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:47:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-26 17:47:08 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:47:08 BitMEX Trading Direct socket (1) | Closed. | 2018-11-26 17:47:08 BitMEX Trading Direct | Disconnected. | 2018-11-26 17:47:08 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:47:08 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-11-26 17:47:11 BitMEX Trading Direct | Connecting to WebSocket server. | 2018-11-26 17:47:11 BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2018-11-26 17:47:11 BitMEX Trading Direct socket (1) | Connecting to IP: 31.13.84.16. | 2018-11-26 17:47:11 BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-11-26 17:47:32 * BitMEX Trading Direct socket (1) | Signaling to core to close socket | 2018-11-26 17:47:32 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:47:32 BitMEX Trading Direct | WebSocket closed. | 2018-11-26 17:47:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-26 17:47:32 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:47:32 BitMEX Trading Direct socket (1) | Closed. | 2018-11-26 17:47:32 BitMEX Trading Direct | Disconnected. | 2018-11-26 17:47:32 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-26 17:47:32 BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-11-26 17:47:35 BitMEX Trading Direct | Connecting to WebSocket server. | 2018-11-26 17:47:35 BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2018-11-26 17:47:35 BitMEX Trading Direct socket (1) | Connecting to IP: 31.13.84.16. | 2018-11-26 17:47:35 |
| [2018-11-26 20:52:30] |
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BitMEX Trading Direct socket (1) | Connecting to IP: 31.13.84.16. | 2018-11-26 17:47:11 BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-11-26 17:47:32 * BitMEX Trading Direct socket (1) | Signaling to core to close socket | 2018-11-26 17:47:32 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-28 08:12:14] |
| User216134 - Posts: 6 |
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Is there a solution I can try to get rid of this problem? Thanks.
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| [2018-11-28 15:40:06] |
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Apart from checking your Internet connectivity and making sure everything is working properly there, we can only refer you to our documentation here: https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#BitmexConnectionProblems Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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