Support Board
Date/Time: Fri, 24 Jan 2025 00:45:57 +0000
cant find HKFE under available exchanges?
View Count: 1642
| [2018-11-25 18:12:39] |
| nikoniss - Posts: 3 |
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hi, would like to pay for my first sierrachart service and activate HKFE but can't see it available under exchanges. Does it matter if i'm from Hong Kong? thank you |
| [2018-11-26 20:10:24] |
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Since you are in Hong Kong, this exchange is not available to you. It is only available to a particular trading educator in Hong Kong. You would need to use an external service for this instead like Interactive Brokers or CQG: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-26 10:22:52] |
| simonkwong - Posts: 2 |
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Dear Sierra Chart team, Thank you for advice. After tried Interactive Broker, there is a lot of connection errors. Refer CQG, it cost a lot to open a real account. It is not affordable. Kindly help to allow HKFE exchange is open/subscribed to all Hong Kong users as well. Thanks |
| [2018-12-26 18:13:31] |
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In regards to the connection errors we will look at that. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-27 06:56:29] |
| simonkwong - Posts: 2 |
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Dear Sierra Chart team, Thank you for advice. I do not like IB because it does not provide: - Market Depth data - Historical BidVolume and AskVolume For workaround, I subscribed your service "Sierra Chart Exchange Date Feed" instead. Please consider to allow Hong Kong users to subscribe HKFE exchange? Thanks |
| [2018-12-27 19:40:10] |
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Please consider to allow Hong Kong users to subscribe HKFE exchange? We see that you have activated the Sierra Chart Exchange Data Feed, but if you cannot use the Hong Kong Futures exchange, which you cannot, then there is no reason to keep that active. It should be deactivated here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Otherwise, you are paying for a service that is providing no benefit in your case being there are no exchanges activated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-27 20:45:05] |
| User13668 - Posts: 294 |
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@simonkwong What about AMP Futures (https://news.ampfutures.com/hong-kong-exchange-hkex-hang-seng-index-now-available-for-live-trading) I would be surprised if you find AMP's costs too expensive. I live in NZ and have an AMP Futures account, I would assume someone from HK could open an AMP account - no harm in asking them. And yes you can trade these futures via AMP (uses data from CQG) using SC software. |
| [2018-12-28 09:33:01] |
| Belebala - Posts: 15 |
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I will subscribe HKFE if you make it available for Hong Kong user as well.
Date Time Of Last Edit: 2018-12-28 11:55:04
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