Support Board
Date/Time: Thu, 23 Jan 2025 09:37:14 +0000
Problems downloading historical intraday data for FDXMZ18
View Count: 712
| [2018-11-21 14:27:26] |
| User864893 - Posts: 26 |
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When i try to re-download historical data for FDXMZ18 i get this in the message log: No historical data client is currently set to download historical Intraday data for FDXMZ18. | 2018-11-21 15:15:42 Did try it with V1842 and V1846 but no change. Also did a full reset on symbol database. Redownload (Delete and Download Data) works for ESZ18. Connected to GAIN-Demo. |
| [2018-11-21 17:34:31] |
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We do not observe any problem with this. Do you see the symbol listed in Global Settings >>Symbol Settings? It will look like FDXM?##. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-21 17:42:15] |
| User864893 - Posts: 26 |
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yes its there. Just tested on a different PC with 1842. Same error message even after Global Symbol Settings -> Update from Server. Here the message log from the 2nd machine: Reading Internal Order ID file. | 2018-11-21 18:48:50 Reading Trade Orders file. | 2018-11-21 18:48:51 Reading Trade Positions file. | 2018-11-21 18:48:51 Account Balance file. | 2018-11-21 18:48:51 Listening on UDP port 22903. | 2018-11-21 18:48:51 Software version: 1842 32-bit | 2018-11-21 18:48:51 Usage end date: 2019-11-15 | 2018-11-21 18:48:51 Enabled for: Advanced Features. | 2018-11-21 18:48:51 Enabled for: Advanced Features 2. | 2018-11-21 18:48:51 Enabled for: Sierra Chart Historical Data Service. | 2018-11-21 18:48:51 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-11-21 18:48:51 Current selected Data/Trading service: GAIN Capital/OEC | 2018-11-21 18:48:51 Chart Update Interval: 500 | 2018-11-21 18:48:51 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-11-21 18:48:51 2018-11-21 18:48:51 Local computer time | 2018-11-21 18:48:51 2018-11-21 17:48:51 Local computer time in UTC | 2018-11-21 18:48:51 2018-11-21 18:48:51 Local computer time in SC Time Zone | 2018-11-21 18:48:51 2018-11-21 17:48:50 Server time in UTC | 2018-11-21 18:48:51 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-11-21 18:48:51 Program path: C:\SC\SC-S5\ | 2018-11-21 18:48:51 Data Files path: C:\SC\SC-S5\Data\ | 2018-11-21 18:48:51 OS Version Number: 10.0 | 2018-11-21 18:48:51 Locale Setting: C | 2018-11-21 18:48:51 DLLs: Convergent.dll, Convergent_64.dll, SCPrivate.dll, Theoretical Average.dll, Theoretical Average_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2018-11-21 18:48:51 Created the DTC Protocol server. | 2018-11-21 18:48:51 DTC Protocol Server listening on port 11099. | 2018-11-21 18:48:51 Created the DTC Protocol historical data server. | 2018-11-21 18:48:51 HD Server Manager | Listening on port 11098 | 2018-11-21 18:48:51 Checking for new symbol settings for service code oec | 2018-11-21 18:48:51 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-11-21 18:48:51 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-11-21 18:48:51 Symbol settings are up-to-date for oec | 2018-11-21 18:48:52 Received 5 login tokens. | 2018-11-21 18:48:52 HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-11-21 18:48:53 HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-11-21 18:48:53 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-11-21 18:48:54 HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-11-21 18:48:54 HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-11-21 18:48:54 HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-21 18:48:54 HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-11-21 18:48:54 HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2018-11-21 18:48:54 HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2018-11-21 18:48:54 Received Date-time from server. Delay adjusted UTC Date-time: 2018-11-21 17:48:56.125. Round-trip delay: 00:00:00.236 | 2018-11-21 18:48:55 Computer time to server time difference: -00:00:01.167 | 2018-11-21 18:48:55 Error setting System Date-Time. Windows error code 1314: Dem Client fehlt ein erforderliches Recht. | 2018-11-21 18:48:55 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2018-11-21 18:48:57 GAIN Capital FIX Trading socket (3) | Creating socket. | 2018-11-21 18:48:57 GAIN Capital FIX Trading socket (3) | Connecting to IP: 64.94.37.238. | 2018-11-21 18:48:57 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-11-21 18:48:57 HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-11-21 18:48:57 HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-11-21 18:48:57 HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-21 18:48:57 HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-11-21 18:48:57 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-11-21 18:48:57 HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-11-21 18:48:57 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-11-21 18:48:57 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-21 18:48:57 HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-11-21 18:48:57 GAIN Capital FIX Trading: Sending the Logon message. | 2018-11-21 18:48:57 GAIN Capital FIX Trading | Connected to trading server. | 2018-11-21 18:48:57 GAIN Capital/OEC | Connecting to market data server sim.gainfutures.com:9301. | 2018-11-21 18:48:57 GAIN Capital FAST Data socket (2) | Creating socket. | 2018-11-21 18:48:57 GAIN Capital FAST Data socket (2) | Connecting to IP: 64.94.37.238. | 2018-11-21 18:48:57 GAIN Capital FAST Data: Sent the Hello message. | 2018-11-21 18:48:57 GAIN Capital FAST Data: Sent the Logon message. | 2018-11-21 18:48:57 GAIN Capital/OEC | Connected to data and trading server. | 2018-11-21 18:48:57 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-11-21 18:48:59 HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-11-21 18:48:59 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-11-21 18:48:59 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-21 18:48:59 HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-11-21 18:48:59 HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-11-21 18:49:00 HTTPS www.sierrachart.com:443 (1) | Received socket Close event. | 2018-11-21 18:49:00 HTTPS www.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-11-21 18:49:00 HTTPS www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-21 18:49:00 HTTPS www.sierrachart.com:443 (1) | Closed. | 2018-11-21 18:49:00 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2018-11-21 18:49:03 FDXMZ18 5 Min #1 | Reloading chart. | 2018-11-21 18:49:05 GAIN Capital/OEC | Starting real-time market data updates for: FDXMZ18. ID: 1 | 2018-11-21 18:49:06 GAIN Capital/OEC | Requesting security definition data for: FDXMZ18. ID: 1 | 2018-11-21 18:49:06 No historical data client is currently set to download historical Intraday data for FDXMZ18. | 2018-11-21 18:49:06 Real-time Intraday chart data file updates started for FDXMZ18 | 2018-11-21 18:49:06 Intraday chart data file opened for FDXMZ18 | 2018-11-21 18:49:06 Opened cached Intraday file: C:\SC\SC-S5\Data\FDXMZ18.scid | 2018-11-21 18:49:09 No historical data client is currently set to download historical Intraday data for FDXMZ18. | 2018-11-21 18:49:30 Real-time Intraday chart data file updates started for FDXMZ18 | 2018-11-21 18:49:30 Intraday chart data file opened for FDXMZ18 | 2018-11-21 18:49:30 Opened cached Intraday file: C:\SC\SC-S5\Data\FDXMZ18.scid | 2018-11-21 18:49:36 Date Time Of Last Edit: 2018-11-21 17:52:33
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 SC-FDXM.png / V - Attached On 2018-11-21 17:41:37 UTC - Size: 202.91 KB - 264 views |
| [2018-11-22 00:37:41] |
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We have determined the problem and this is now resolved. When we were testing previously we were using a different EUREX symbol. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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