Support Board
Date/Time: Thu, 23 Jan 2025 09:34:29 +0000
SC Data Issue
View Count: 644
| [2018-11-19 15:42:26] |
| User260560 - Posts: 37 |
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Hi I've been using 2 instances of SC with IB for a while with no problem, but this morning i notice something doesn't act right. On my first instance, AAPL missing pre-marekt data before 8AM, while my other usual ticker works fine. And on my second instance when i chart a new ticker, intraday previous bars are missing, chart only update from current bar. I tried a different ticker and it has the same problem( I tried CGC which used to work fine, and NIO). I didn't change any settings, and i reconnected to SC data, then switchback to IB data/trade setting service, restarted my computer and still have the same. Please help, thanks!
Date Time Of Last Edit: 2018-11-19 15:46:06
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| [2018-11-19 17:57:41] |
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This has been resolved. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-19 20:34:08] |
| User260560 - Posts: 37 |
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Hi yes i can fill in the missing data by following the link, but whenever i change my chart to a new ticker, the issue is still unresolved,only load current intraday bar while missing previous bars, which really messes up my trading. I even downloaded to the latest version and it's still the same. Please help.
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| [2018-11-19 21:03:21] |
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This issue has been confirmed to be resolved. When you notice this problem, follow the instructions here: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog And go through the above procedure twice. You should get the data both times. There should not be any issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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