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Date/Time: Thu, 23 Jan 2025 04:56:50 +0000



TWS running and enabled?

View Count: 887

[2018-11-16 16:26:51]
User48202 - Posts: 10
After downloading latest version of SC, TWS will not connect. Message comes "Is TWS software running and enabled for socket clients." All worked fine prior to new download.
[2018-11-16 17:29:33]
Sierra Chart Engineering - Posts: 104368
This is not a version specific issue. Follow the instructions at step 26 here:

https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#IBResolvingConnectionIssue
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-11-16 19:24:46]
User48202 - Posts: 10
followed step 26...still unableReading Internal Order ID file. | 2018-11-16 09:44:21
Reading Trade Orders file. | 2018-11-16 09:44:21
Reading Trade Positions file. | 2018-11-16 09:44:21
Account Balance file. | 2018-11-16 09:44:21
Listening on UDP port 22903. | 2018-11-16 09:44:21
Software version: 1842 64-bit | 2018-11-16 09:44:21
Usage end date: 2019-11-01 | 2018-11-16 09:44:21
Enabled for: Advanced Features. | 2018-11-16 09:44:21
Enabled for: Advanced Features 2. | 2018-11-16 09:44:21
Enabled for: Sierra Chart Historical Data Service. | 2018-11-16 09:44:21
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-11-16 09:44:21
Enabled for: INDEXES_DATA_BARCHART | 2018-11-16 09:44:21
Enabled for: CME (Trading Account Required) | 2018-11-16 09:44:21
Enabled for: CBOT (Trading Account Required) | 2018-11-16 09:44:21
Enabled for: COMEX (Trading Account Required) | 2018-11-16 09:44:21
Enabled for: NYMEX (Trading Account Required) | 2018-11-16 09:44:21
Received 1 data feed usernames. | 2018-11-16 09:44:21
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-11-16 09:44:21
Current selected Data/Trading service: Interactive Brokers | 2018-11-16 09:44:21
Chart Update Interval: 500 | 2018-11-16 09:44:21
Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-11-16 09:44:21
2018-11-16 09:44:21 Local computer time | 2018-11-16 09:44:21
2018-11-16 17:44:21 Local computer time in UTC | 2018-11-16 09:44:21
2018-11-16 09:44:21 Local computer time in SC Time Zone | 2018-11-16 09:44:21
2018-11-16 17:44:20 Server time in UTC | 2018-11-16 09:44:21
Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-11-16 09:44:21
Program path: C:\SierraChart\ | 2018-11-16 09:44:21
Data Files path: C:\SierraChart\Data\ | 2018-11-16 09:44:21
OS Version Number: 10.0 | 2018-11-16 09:44:21
Locale Setting: C | 2018-11-16 09:44:21
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2018-11-16 09:44:21

Created the DTC Protocol server. | 2018-11-16 09:44:21
DTC Protocol Server listening on port 11099. | 2018-11-16 09:44:21
Created the DTC Protocol historical data server. | 2018-11-16 09:44:21
HD Server Manager | Listening on port 11098 | 2018-11-16 09:44:21
Checking for new symbol settings for service code interactive_brokers.trading | 2018-11-16 09:44:21
HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-11-16 09:44:21
HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-11-16 09:44:21
Symbol settings are up-to-date for interactive_brokers.trading | 2018-11-16 09:44:22
Received 5 login tokens. | 2018-11-16 09:44:22
HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-11-16 09:44:23
HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-11-16 09:44:23
Files to Open on Start up | Opening file: NQ_TrChrt cinema.cht | 2018-11-16 09:44:25
HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-11-16 09:44:26
HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-11-16 09:44:26
NQ-201812-GLOBEX [CBV] 1023 Trades #2 | Reloading chart. | 2018-11-16 09:44:26
NQ-201812-GLOBEX [CBV] 60 Min #3 | Reloading chart. | 2018-11-16 09:44:26
NQ-201812-GLOBEX [CBV] 22 Trades #8 | Reloading chart. | 2018-11-16 09:44:26
NQ-201812-GLOBEX [CBV] 6765 Trades #4 | Reloading chart. | 2018-11-16 09:44:26
NQ-201812-GLOBEX [CBV] 610 Trades #5 | Reloading chart. | 2018-11-16 09:44:26
Files to Open on Start up | Opening file: NQ_TrChrt.cht | 2018-11-16 09:44:26
HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-11-16 09:44:27
HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-11-16 09:44:27
HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-11-16 09:44:27
HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-11-16 09:44:27
NQ-201812-GLOBEX [CBV] 1 Min #2 | Reloading chart. | 2018-11-16 09:44:28
NQ-201812-GLOBEX [CBV] 60 Min #3 | Reloading chart. | 2018-11-16 09:44:28
NQ-201812-GLOBEX [CBV] 5 Sec #8 | Reloading chart. | 2018-11-16 09:44:28
NQ-201812-GLOBEX [CBV] 5 Min #4 | Reloading chart. | 2018-11-16 09:44:28
NQ-201812-GLOBEX [CBV] 15 Min #5 | Reloading chart. | 2018-11-16 09:44:28
HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-11-16 09:44:29
HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-11-16 09:44:29
NQ-201812-GLOBEX [CBV] 5 Min #1 | Reloading chart. | 2018-11-16 09:44:30
NQ-201812-GLOBEX [CBV] 5 Min #6 | Reloading chart. | 2018-11-16 09:44:30
HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-11-16 09:44:30
HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-16 09:44:30
HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-11-16 09:44:30
HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-11-16 09:44:30
HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-16 09:44:30
HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-11-16 09:44:30
HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-11-16 09:44:30
HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-16 09:44:30
HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-11-16 09:44:30
HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-11-16 09:44:30
HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-16 09:44:30
HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-11-16 09:44:30
HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2018-11-16 09:44:30
HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2018-11-16 09:44:30
Mapping NQ-201812-GLOBEX to NQZ18. Service code: cme | 2018-11-16 09:44:30
Intraday data recording state for symbol NQ-201812-GLOBEX is set to download 'Pending'. | 2018-11-16 09:44:30
HD Request # 2 | Downloading Intraday chart data for NQ-201812-GLOBEX to the file NQ-201812-GLOBEX.scid. Service: cme | 2018-11-16 09:44:30
HD Request # 2 | Download start date-time: 2018-11-16 07:12:26.000 | 2018-11-16 09:44:30
HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2018-11-16 09:44:30
Socket (2) | Creating socket. | 2018-11-16 09:44:30
Socket (2) | Connecting to IP: 8.18.161.133. | 2018-11-16 09:44:30
NQ-201812-GLOBEX [CBV] 1 Min #2 | Reloading chart. | 2018-11-16 09:44:30
HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-11-16 09:44:30
HD Request # 2 | Sending historical data logon request message. | 2018-11-16 09:44:30
HD Request # 2 | Requesting Intraday data. Start date-time: 2018-11-16 07:12:26. Record interval: 0. Symbol: NQZ18 | 2018-11-16 09:44:30
HD Request # 2 | Decompressing data. | 2018-11-16 09:44:30
HD Request # 2 | Receiving Intraday data for NQ-201812-GLOBEX starting at 2018-11-16 07:12:26 | 2018-11-16 09:44:30
HD Request # 2 | Timestamp of first Intraday data file record written: 2018-11-16 07:12:27 | 2018-11-16 09:44:30
Received Date-time from server. Delay adjusted UTC Date-time: 2018-11-16 17:44:30.382. Round-trip delay: 00:00:00.226 | 2018-11-16 09:44:30
Computer time to server time difference: 00:00:00.023 | 2018-11-16 09:44:30
Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2018-11-16 09:44:30 *
Socket (2) | Signaling to core to close socket | 2018-11-16 09:44:31
Socket (2) | Shutdown started. Waiting for graceful close. | 2018-11-16 09:44:31
NQ-201812-GLOBEX [CBV] [M] 5 Min #1 | Reloading chart. | 2018-11-16 09:44:31
HD Request # 2 | Historical data for NQ-201812-GLOBEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-11-16 09:44:31
Historical data download thread signaled to stop. | 2018-11-16 09:44:31
HD Request # 2 | Received 162503 records from 2018-11-16 07:12:26 to 2018-11-16 09:34:30 (2.4 hours) and wrote 162487 records for NQ-201812-GLOBEX | 2018-11-16 09:44:31
HD Request # 2 | Completion time: 2s | 2018-11-16 09:44:31
HD Request # 2 | Intraday data download complete for NQ-201812-GLOBEX. Unique request ID: 1 | 2018-11-16 09:44:31
Removed historical data download ID 1 | 2018-11-16 09:44:31

Socket (2) | Socket gracefully closed by remote side. | 2018-11-16 09:44:31
Socket (2) | Closed. | 2018-11-16 09:44:31
HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-11-16 09:44:35
HTTPS www.sierrachart.com:443 (1) | Received socket Close event. | 2018-11-16 09:44:35
HTTPS www.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-11-16 09:44:35
HTTPS www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-16 09:44:35
HTTPS www.sierrachart.com:443 (1) | Closed. | 2018-11-16 09:44:35
NQ-201812-GLOBEX [CBV] [M] 1023 Trades #2 | Reloading chart. | 2018-11-16 09:44:44

Interactive Brokers | Connecting to localhost::7496 | 2018-11-16 09:49:22
Starting TWS auto-login thread. | 2018-11-16 09:49:22
Error getting address info for localhost:. Windows error code 11001: No such host is known. | 2018-11-16 09:49:22 *
TWS auto-login thread ending. | 2018-11-16 09:49:22
Socket (2) | Signaling to core to close socket | 2018-11-16 09:49:22
Interactive Brokers | Failed to connect to the data and trade server. | 2018-11-16 09:49:22 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2018-11-16 09:49:22 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-16 09:49:22
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 09:49:22
Interactive Brokers | Disconnected. | 2018-11-16 09:49:22
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 09:49:22

Interactive Brokers | Connecting to localhost::7496 | 2018-11-16 09:49:25
Error getting address info for localhost:. Windows error code 11001: No such host is known. | 2018-11-16 09:49:25 *
Socket (2) | Signaling to core to close socket | 2018-11-16 09:49:25
Interactive Brokers | Failed to connect to the data and trade server. | 2018-11-16 09:49:25 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2018-11-16 09:49:25 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-16 09:49:25
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 09:49:25
Interactive Brokers | Disconnected. | 2018-11-16 09:49:25
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 09:49:25
Starting TWS auto-login thread. | 2018-11-16 09:49:26
TWS auto-login thread ending. | 2018-11-16 09:49:26

Interactive Brokers | Connecting to localhost::7496 | 2018-11-16 09:49:28
Error getting address info for localhost:. Windows error code 11001: No such host is known. | 2018-11-16 09:49:28 *
Socket (1) | Signaling to core to close socket | 2018-11-16 09:49:28
Interactive Brokers | Failed to connect to the data and trade server. | 2018-11-16 09:49:28 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2018-11-16 09:49:28 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-16 09:49:28
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 09:49:28
Interactive Brokers | Disconnected. | 2018-11-16 09:49:28
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 09:49:28
Starting TWS auto-login thread. | 2018-11-16 09:49:30
TWS auto-login thread ending. | 2018-11-16 09:49:30

Interactive Brokers | Connecting to localhost::7496 | 2018-11-16 09:49:31
Error getting address info for localhost:. Windows error code 11001: No such host is known. | 2018-11-16 09:49:31 *
Socket (1) | Signaling to core to close socket | 2018-11-16 09:49:31
Interactive Brokers | Failed to connect to the data and trade server. | 2018-11-16 09:49:31 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2018-11-16 09:49:31 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-16 09:49:31
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 09:49:31
Interactive Brokers | Disconnected. | 2018-11-16 09:49:31
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 09:49:31
File >> Disconnect selected. | 2018-11-16 09:49:32
Interactive Brokers | Disconnected. | 2018-11-16 09:49:32
Requested login tokens. | 2018-11-16 10:07:35
HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2018-11-16 10:07:35
HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2018-11-16 10:07:35
Received 8 login tokens. | 2018-11-16 10:07:35
HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-11-16 10:07:40
HTTPS www.sierrachart.com:443 (1) | Received socket Close event. | 2018-11-16 10:07:40
HTTPS www.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-11-16 10:07:40
HTTPS www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-16 10:07:40
HTTPS www.sierrachart.com:443 (1) | Closed. | 2018-11-16 10:07:40

Interactive Brokers | Connecting to localhost::7496 | 2018-11-16 10:09:31
Starting TWS auto-login thread. | 2018-11-16 10:09:31
Error getting address info for localhost:. Windows error code 11001: No such host is known. | 2018-11-16 10:09:31 *
TWS auto-login thread ending. | 2018-11-16 10:09:31
Socket (1) | Signaling to core to close socket | 2018-11-16 10:09:31
Interactive Brokers | Failed to connect to the data and trade server. | 2018-11-16 10:09:31 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2018-11-16 10:09:31 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-16 10:09:31
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 10:09:31
Interactive Brokers | Disconnected. | 2018-11-16 10:09:31
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 10:09:31

Interactive Brokers | Connecting to localhost::7496 | 2018-11-16 10:09:34
Error getting address info for localhost:. Windows error code 11001: No such host is known. | 2018-11-16 10:09:34 *
Socket (1) | Signaling to core to close socket | 2018-11-16 10:09:34
Interactive Brokers | Failed to connect to the data and trade server. | 2018-11-16 10:09:34 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2018-11-16 10:09:34 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-16 10:09:34
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 10:09:34
Interactive Brokers | Disconnected. | 2018-11-16 10:09:34
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 10:09:34
Starting TWS auto-login thread. | 2018-11-16 10:09:35
TWS auto-login thread ending. | 2018-11-16 10:09:35
File >> Disconnect selected. | 2018-11-16 10:09:37
Interactive Brokers | Disconnected. | 2018-11-16 10:09:37
HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2018-11-16 10:44:30
HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2018-11-16 10:44:30
Received Date-time from server. Delay adjusted UTC Date-time: 2018-11-16 18:44:30.191. Round-trip delay: 00:00:00.174 | 2018-11-16 10:44:30
Computer time to server time difference: 00:00:00.057 | 2018-11-16 10:44:30
Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2018-11-16 10:44:30 *
HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-11-16 10:44:35
HTTPS www.sierrachart.com:443 (1) | Received socket Close event. | 2018-11-16 10:44:35
HTTPS www.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-11-16 10:44:35
HTTPS www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-16 10:44:35
HTTPS www.sierrachart.com:443 (1) | Closed. | 2018-11-16 10:44:35

Interactive Brokers | Connecting to localhost::7496 | 2018-11-16 11:09:06
Starting TWS auto-login thread. | 2018-11-16 11:09:06
Error getting address info for localhost:. Windows error code 11001: No such host is known. | 2018-11-16 11:09:06 *
TWS auto-login thread ending. | 2018-11-16 11:09:06
Socket (1) | Signaling to core to close socket | 2018-11-16 11:09:06
Interactive Brokers | Failed to connect to the data and trade server. | 2018-11-16 11:09:06 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2018-11-16 11:09:06 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-16 11:09:06
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 11:09:06
Interactive Brokers | Disconnected. | 2018-11-16 11:09:06
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 11:09:06

Interactive Brokers | Connecting to localhost::7496 | 2018-11-16 11:09:09
Error getting address info for localhost:. Windows error code 11001: No such host is known. | 2018-11-16 11:09:09 *
Socket (1) | Signaling to core to close socket | 2018-11-16 11:09:09
Interactive Brokers | Failed to connect to the data and trade server. | 2018-11-16 11:09:09 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2018-11-16 11:09:09 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-16 11:09:09
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 11:09:09
Interactive Brokers | Disconnected. | 2018-11-16 11:09:09
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 11:09:09
Starting TWS auto-login thread. | 2018-11-16 11:09:10
TWS auto-login thread ending. | 2018-11-16 11:09:10

Interactive Brokers | Connecting to localhost::7496 | 2018-11-16 11:09:12
Error getting address info for localhost:. Windows error code 11001: No such host is known. | 2018-11-16 11:09:12 *
Socket (1) | Signaling to core to close socket | 2018-11-16 11:09:12
Interactive Brokers | Failed to connect to the data and trade server. | 2018-11-16 11:09:12 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2018-11-16 11:09:12 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-16 11:09:12
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 11:09:12
Interactive Brokers | Disconnected. | 2018-11-16 11:09:12
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-16 11:09:12
Starting TWS auto-login thread. | 2018-11-16 11:09:14
TWS auto-login thread ending. | 2018-11-16 11:09:14
File >> Disconnect selected. | 2018-11-16 11:09:14
Interactive Brokers | Disconnected. | 2018-11-16 11:09:14
to connect! Posting Log
[2018-11-16 20:50:23]
Sierra Chart Engineering - Posts: 104368
You need to set the Global Settings >> Data/Trade Service Settings >> Service Setting >>Server Address and Port to:
127.0.0.1:7496

Notice how there is just one : character.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-11-16 22:14:33]
User48202 - Posts: 10
Thanks -Problem Solved

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