Support Board
Date/Time: Thu, 23 Jan 2025 02:24:29 +0000
Cannot login
View Count: 1235
| [2018-11-08 16:10:09] |
| jolivares - Posts: 4 |
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I just setup my new account. I'm not able to login, even after resetting my password.
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| [2018-11-08 16:16:44] |
| jolivares - Posts: 4 |
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Below is the Error Log: Reading Internal Order ID file. | 2018-11-08 16:15:05 Reading Trade Orders file. | 2018-11-08 16:15:05 Reading Trade Positions file. | 2018-11-08 16:15:05 Account Balance file. | 2018-11-08 16:15:05 Listening on UDP port 22904. | 2018-11-08 16:15:05 Software version: 1837 64-bit | 2018-11-08 16:15:05 Usage end date: 2018-11-23 | 2018-11-08 16:15:05 Enabled for: Advanced Features. | 2018-11-08 16:15:05 Enabled for: Advanced Features 2. | 2018-11-08 16:15:05 Enabled for: Sierra Chart Historical Data Service. | 2018-11-08 16:15:05 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-11-08 16:15:05 Current selected Data/Trading service: Futures Trading Evaluator | 2018-11-08 16:15:05 Chart Update Interval: 500 | 2018-11-08 16:15:05 Time Zone: +00:00:00 (UTC+00) | 2018-11-08 16:15:05 2018-11-08 10:15:05 Local computer time | 2018-11-08 16:15:05 2018-11-08 16:15:05 Local computer time in UTC | 2018-11-08 16:15:05 2018-11-08 16:15:05 Local computer time in SC Time Zone | 2018-11-08 16:15:05 2018-11-08 16:15:05 Server time in UTC | 2018-11-08 16:15:05 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-11-08 16:15:05 Program path: C:\SierraChart\ | 2018-11-08 16:15:05 Data Files path: C:\SierraChart\Data\ | 2018-11-08 16:15:05 OS Version Number: 10.0 | 2018-11-08 16:15:05 Locale Setting: C | 2018-11-08 16:15:05 Checking for new symbol settings for service code tradesimulation.dtctrading | 2018-11-08 16:15:05 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-11-08 16:15:05 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-11-08 16:15:05 Symbol settings are up-to-date for tradesimulation.dtctrading | 2018-11-08 16:15:05 Received 5 login tokens. | 2018-11-08 16:15:06 HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-11-08 16:15:07 HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-11-08 16:15:07 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-11-08 16:15:09 HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-11-08 16:15:09 HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-11-08 16:15:09 HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-08 16:15:09 HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-11-08 16:15:09 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-11-08 16:15:10 HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-11-08 16:15:10 HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-11-08 16:15:10 HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-08 16:15:10 HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-11-08 16:15:10 Futures Trading Evaluator | Connecting to the server evaluator.sierracharts.com. Port 11250 | 2018-11-08 16:15:10 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2018-11-08 16:15:10 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2018-11-08 16:15:10 Futures Trading Evaluator | Connected to server. | 2018-11-08 16:15:11 Futures Trading Evaluator | Starting socket receive thread. | 2018-11-08 16:15:11 Futures Trading Evaluator | Sending encoding request to server: Binary VLS | 2018-11-08 16:15:11 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-11-08 16:15:11 HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-11-08 16:15:11 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-11-08 16:15:11 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-08 16:15:11 HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-11-08 16:15:11 Futures Trading Evaluator | Setting DTC encoding to Binary VLS | 2018-11-08 16:15:11 Futures Trading Evaluator | Sending logon request message. | 2018-11-08 16:15:11 Futures Trading Evaluator | Received logon response. | 2018-11-08 16:15:11 Futures Trading Evaluator | Server Name: SC DTC Server. | 2018-11-08 16:15:11 Futures Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2018-11-08 16:15:11 Futures Trading Evaluator | Connection error: Username or Password is incorrect. | 2018-11-08 16:15:11 * DTC Client socket (1) | Signaling to core to close socket | 2018-11-08 16:15:11 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2018-11-08 16:15:11 Futures Trading Evaluator | Disconnected. | 2018-11-08 16:15:11 DTC Client socket (1) | Socket gracefully closed by remote side. | 2018-11-08 16:15:11 DTC Client socket (1) | Closed. | 2018-11-08 16:15:11 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-11-08 16:15:12 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-11-08 16:15:12 HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-11-08 16:15:12 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-08 16:15:12 HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-11-08 16:15:12 |
| [2018-11-08 16:55:47] |
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1. You have logged into Sierra Chart. 2. What Data or Trading service are you using or do you wish to use? See this page for the list: https://www.sierrachart.com/index.php?page=doc/Data.php Or, if you heard about Sierra Chart from a trading/broker service and want to use their service with Sierra Chart, tell us which one you were referred from. Sierra Chart Support |
| [2018-11-08 17:38:33] |
| jolivares - Posts: 4 |
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I have TD Ameritrade, I entered my username and pw for TD Ameritrade within Sierra. But I want to use your data service. I need real time Bid and Ask prices for Futures. TD Ameritrade does do not real time quotes outside of their platform. Thank you for you response.
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| [2018-11-08 18:46:33] |
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You still need to activate the appropriate CME Group exchange here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures And then you need to connect once a month to your TD Ameritrade account as explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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