Support Board
Date/Time: Sun, 24 Nov 2024 12:59:18 +0000
What happened to seeing 10 minute delayed futures charts?
View Count: 1618
| [2013-11-01 12:55:52] |
| Dan R Spasovich - Posts: 6 |
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I looked last night, 10/31/13, around 7 pm CST and saw that the two contracts NGZ3 and ESZ3) I am tracking on the intraday 15 minute bar charts are not updating for the night session. Now, it's about 7:52 am CST on 11/1/13 and I'm seeing the same issue. If I got to 1 minute bars, the most recent bar which shows is the 17:41 bar for NGZ3 and 17:11 bar for ESZ3. My Data Service Setting is SC Historical Data [data] and I have never had this issue before. How do I fix this issue? I know the contracts were trading during the evening hours and I have been using SC for many months in the same way without this issue. |
| [2013-11-01 13:51:14] |
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Yes, we do see this delay. We have contacted our data provider about it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-01 15:16:32] |
| Dan R Spasovich - Posts: 6 |
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Whatever you did worked. Thanks! The data seems to be coming through properly now. |
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