Support Board
Date/Time: Thu, 23 Jan 2025 02:43:11 +0000
cannot log in
View Count: 760
| [2018-11-05 21:05:58] |
| Dustin D Spears - Posts: 6 |
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I downloaded sierra chart but am unable to log in. I receive the message "logon error received from server". I have disabled all firewalls to make sure that isn't an issue. I am using the free trial version via a demo account with SMB capital.
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| [2018-11-05 21:47:43] |
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Can you try again and on the Login window enable the "Force Login" option. Let us know if you still have a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-05 21:47:54
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| [2018-11-05 21:52:12] |
| Dustin D Spears - Posts: 6 |
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I just tried that but still have the same issue
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| [2018-11-06 14:49:01] |
| Dustin D Spears - Posts: 6 |
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any additional suggestions regarding the log on error i continue to receive? is there a tech support phone line i can call?
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| [2018-11-06 15:08:05] |
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We will contact you by telephone and look into this issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-06 21:03:02] |
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You are getting the following error: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied"
Refer to the Permission Denied Resolution Procedure section here: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support |
| [2018-11-07 19:57:39] |
| Dustin D Spears - Posts: 6 |
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I have resolved the issue and am now able to log in but I cannot change the simulation mode settings per the requirements from SMB and the "connect to data feed" button is greyed out so I'm unable to use it. Can someone please give me a call to help resolve these issues. Thank you.
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| [2018-11-08 18:10:50] |
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You need to disable Trade Simulation Mode: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes This is all. If Connect to Data Feed is disabled it means there is a connection to the server. So that is correct and nothing to be concerned with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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