Support Board
Date/Time: Thu, 23 Jan 2025 02:28:52 +0000
unable to connect
View Count: 719
| [2018-11-05 15:36:42] |
| User391787 - Posts: 3 |
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Rithmic Trading | Port for executable: 50116 | 2018-11-05 14:54:12 Listening socket (1784). Port 50116 | Closed. | 2018-11-05 14:54:12 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-11-05 14:54:12 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:50116. Current folder: C:\SierraChart\Rim | 2018-11-05 14:54:12 DTC Client socket (1) | Socket gracefully closed by remote side. | 2018-11-05 14:54:13 DTC Client socket (1) | Closed. | 2018-11-05 14:54:13 Rithmic Trading | Bridge process is not running! | 2018-11-05 14:54:14 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50116 | 2018-11-05 14:54:14 DTC Client socket (1) | Creating socket. | 2018-11-05 14:54:14 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2018-11-05 14:54:14 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-11-05 14:54:15 * DTC Client socket (1) | Signaling to core to close socket | 2018-11-05 14:54:15 DTC Client socket (1) | Closed. | 2018-11-05 14:54:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-05 14:54:15 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-05 14:54:15 Rithmic Trading | Disconnected. | 2018-11-05 14:54:15 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-05 14:54:15 |
| [2018-11-05 17:12:18] |
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This log is incomplete and is not useful. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-05 17:12:28
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| [2018-11-05 17:20:43] |
| User391787 - Posts: 3 |
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Reading Internal Order ID file. | 2018-11-05 14:50:01 Reading Trade Orders file. | 2018-11-05 14:50:01 Reading Trade Positions file. | 2018-11-05 14:50:01 Account Balance file. | 2018-11-05 14:50:01 Listening on UDP port 22903. | 2018-11-05 14:50:01 Software version: 1834 64-bit | 2018-11-05 14:50:01 Usage end date: 2018-11-26 | 2018-11-05 14:50:01 Enabled for: Advanced Features. | 2018-11-05 14:50:01 Enabled for: Sierra Chart Historical Data Service. | 2018-11-05 14:50:01 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-11-05 14:50:01 Enabled for: INDEXES_DATA_BARCHART | 2018-11-05 14:50:01 Enabled for: CBOE Indices | 2018-11-05 14:50:01 Received 1 data feed usernames. | 2018-11-05 14:50:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-11-05 14:50:01 Current selected Data/Trading service: Rithmic Trading | 2018-11-05 14:50:01 Chart Update Interval: 500 | 2018-11-05 14:50:01 Time Zone: +00:00:00 (UTC+00) | 2018-11-05 14:50:01 2018-11-05 08:50:00 Local computer time | 2018-11-05 14:50:01 2018-11-05 14:50:00 Local computer time in UTC | 2018-11-05 14:50:01 2018-11-05 14:50:00 Local computer time in SC Time Zone | 2018-11-05 14:50:01 2018-11-05 14:49:55 Server time in UTC | 2018-11-05 14:50:01 Local computer UTC time and Server UTC time difference: 4 seconds. | 2018-11-05 14:50:01 Program path: C:\SierraChart\ | 2018-11-05 14:50:01 Data Files path: C:\SierraChart\Data\ | 2018-11-05 14:50:01 OS Version Number: 10.0 | 2018-11-05 14:50:01 Locale Setting: C | 2018-11-05 14:50:01 Rithmic Trading | Port for executable: 51328 | 2018-11-05 17:15:33 Listening socket (1464). Port 51328 | Closed. | 2018-11-05 17:15:33 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-11-05 17:15:33 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:51328. Current folder: C:\SierraChart\Rim | 2018-11-05 17:15:33 Rithmic Trading | Bridge process is running. | 2018-11-05 17:15:35 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51328 | 2018-11-05 17:15:35 DTC Client socket (1) | Creating socket. | 2018-11-05 17:15:35 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2018-11-05 17:15:35 Rithmic Trading | Connected to server. | 2018-11-05 17:15:35 Rithmic Trading | Starting socket receive thread. | 2018-11-05 17:15:35 Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-11-05 17:15:35 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-11-05 17:15:35 Rithmic Trading | Sending logon request message. | 2018-11-05 17:15:35 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-11-05 17:15:35 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-11-05 17:15:35 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-11-05 17:15:35 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2018-11-05 17:15:36 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2018-11-05 17:15:36 Rithmic Trading | Received logon response. | 2018-11-05 17:15:36 Rithmic Trading | Server Name: DTC Bridge. | 2018-11-05 17:15:36 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-11-05 17:15:36 Rithmic Trading | Logon error received from server | 2018-11-05 17:15:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-11-05 17:15:36 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-05 17:15:36 DTC Client socket (1) | Signaling to core to close socket | 2018-11-05 17:15:36 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2018-11-05 17:15:36 Rithmic Trading | Disconnected. | 2018-11-05 17:15:36 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-11-05 17:15:36 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-11-05 17:15:38 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2018-11-05 17:15:38 DTC Client socket (1) | Closed. | 2018-11-05 17:15:38 Rithmic Trading | Port for executable: 51351 | 2018-11-05 17:17:36 Listening socket (1460). Port 51351 | Closed. | 2018-11-05 17:17:36 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-11-05 17:17:36 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:51351. Current folder: C:\SierraChart\Rim | 2018-11-05 17:17:36 Date Time Of Last Edit: 2018-11-05 17:26:23
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| [2018-11-05 17:25:46] |
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You are getting a permission denied error from Rithmic: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2018-11-05 16:53:03
Refer to:Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-05 17:25:52
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