Support Board
Date/Time: Thu, 23 Jan 2025 02:21:53 +0000
data provider
View Count: 1054
| [2018-11-04 21:41:03] |
| User587075 - Posts: 10 |
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I am leasing SierraChart through AMP, and CQG data. I wanted to try out another data provider but it seems that with the new username and password Sierra Chart won't allow me to connect to its data. Thank you for your help. |
| [2018-11-05 10:07:54] |
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Direct Sierra Chart Account When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-05 10:11:11] |
| User587075 - Posts: 10 |
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But I will have to pay twice, or can I ask AMP to switch to having my SC directly with Sierra chart? Thanks |
| [2018-11-05 10:30:46] |
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can I ask AMP to switch to having my SC directly with Sierra chart? Yes you can do this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-05 12:58:24] |
| User619802 - Posts: 7 |
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Can you please transfer the account balance of account:AC 95357 to account simonescourrou?
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| [2018-11-05 13:14:18] |
| User587075 - Posts: 10 |
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I'd like to switch everything from the AC 95357 account to the simonescourrou one. So that I pay SC directly and not through affiliate. I would like to have balance transfered, package 5 renewal monthly activated, and the live data indexes I have already transfered as well. Thank you for your help |
| [2018-11-05 17:43:02] |
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We have transferred the account services balance for you. And activated Service Package 5 monthly renewal for you. Note that the Services Balance is not sufficient to activate the Service Package. and the live data indexes I have already transfered as well. It is not possible for us to transfer the exchange data feed. It has to be set up separately on the other account. Therefore you may want to wait until next month before using your own direct Sierra Chart account.To activate the Sierra Chart Real-Time and Historical Exchange Data Feed on your direct account, make sure to follow the setup instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support Date Time Of Last Edit: 2018-11-05 17:50:30
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| [2018-11-05 17:49:47] |
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The prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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