Support Board
Date/Time: Wed, 22 Jan 2025 22:59:27 +0000
no data feed
View Count: 694
| [2018-11-02 14:28:05] |
| User888458 - Posts: 17 |
|
I have no data feed this morning
|
| [2018-11-02 16:33:00] |
| John - SC Support - Posts: 37418 |
|
What symbols are you not getting data for?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-02 17:02:57] |
| User888458 - Posts: 17 |
|
ES and NQ....actually I'm getting nothing. I get a message that says failure to load. But I just tried to open Sierra and now it won't even open at all
|
| [2018-11-02 17:26:04] |
| |
|
So you cannot even start Sierra Chart? That does not make sense. Install Sierra Chart using this link: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe We also see you have Sierra Chart set to the wrong service: SC Forex Data (FXCM) Set Global Settings >> Data/Trade Service Settings >> Service to "SC Data-All Services" Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-02 17:26:53
|
| [2018-11-02 17:49:45] |
| User888458 - Posts: 17 |
|
My error in that Sierra does open, but I still only get historical data. My message is "failure to load." Thanks, I changed my service to 'SC Data-All Services" and downloaded the latest version...to no avail
|
| [2018-11-02 17:54:16] |
| |
|
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Tell us the symbol of the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-02 18:11:20] |
| User888458 - Posts: 17 |
|
I did what was asked and now have a blank screen. The symbol is NQ-201812-GLOBEX
|
| [2018-11-02 18:19:12] |
| |
|
That is not the right symbol. That is an Interactive Brokers symbol. Refer to: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-02 18:27:50] |
| User888458 - Posts: 17 |
|
My broker is Interactive Brokers and that symbol has worked for me in Sierra for the past month or so. So has ES-201812-GLOBEX
|
| [2018-11-02 18:49:45] |
| |
|
Okay then follow the instructions here to connect Sierra Chart to Interactive Brokers: Interactive Brokers Trading Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: