Support Board
Date/Time: Wed, 22 Jan 2025 22:58:30 +0000
Update version failing
View Count: 592
| [2018-10-31 12:07:05] |
| User298275 - Posts: 1 |
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Hi I am returning to Sierra after a break and trying to update to version 1833 as suggested by the System Notification Message as I log in however after trying this numerous times I still get the same pop after closing and reopening. I am currently on version 1722 I have cleared cache and history, closed pc several times but still the same thing happens. Here is the message log Reading Internal Order ID file. | 2018-10-31 11:59:15 Reading Trade Orders file. | 2018-10-31 11:59:15 Reading Trade Positions file. | 2018-10-31 11:59:15 Listening on UDP port 22904. | 2018-10-31 11:59:15 Software version: 1722 64-bit | 2018-10-31 11:59:15 Enabled for: Advanced Features. | 2018-10-31 11:59:15 Enabled for: Advanced Features 2. | 2018-10-31 11:59:15 Enabled for: Sierra Chart Historical Data Service. | 2018-10-31 11:59:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-31 11:59:15 Current selected Data/Trading service: CQG FIX Trading | 2018-10-31 11:59:15 Chart Update Interval: 500 | 2018-10-31 11:59:15 Data/Trade Service Settings automatically set. | 2018-10-31 11:59:15 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2018-10-31 11:59:15 2018-10-31 11:59:15 Local computer time | 2018-10-31 11:59:15 2018-10-31 11:59:15 Local computer time in UTC | 2018-10-31 11:59:15 2018-10-31 11:59:15 Local computer time in SC Time Zone | 2018-10-31 11:59:15 2018-10-31 11:59:13 Server time in UTC | 2018-10-31 11:59:15 Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-10-31 11:59:15 Program path: C:\SierraChart\ | 2018-10-31 11:59:15 Data Files path: C:\SierraChart\Data\ | 2018-10-31 11:59:15 OS Version Number: 10.0 | 2018-10-31 11:59:15 Locale Setting: C | 2018-10-31 11:59:15 Created the DTC Protocol server. | 2018-10-31 11:59:15 DTC Protocol Server listening on port 11099. | 2018-10-31 11:59:15 Created the DTC Protocol historical data server. | 2018-10-31 11:59:15 HD Server Manager | Listening on port 11098 | 2018-10-31 11:59:15 Checking for new symbol settings for service code cqg | 2018-10-31 11:59:15 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-10-31 11:59:15 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-10-31 11:59:15 Symbol settings are up-to-date for cqg | 2018-10-31 11:59:16 Received 5 login tokens. | 2018-10-31 11:59:16 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-10-31 11:59:17 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-10-31 11:59:17 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-10-31 11:59:21 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-10-31 11:59:21 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-10-31 11:59:21 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-31 11:59:21 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-10-31 11:59:21 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-10-31 11:59:21 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-10-31 11:59:21 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-10-31 11:59:21 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-31 11:59:21 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-10-31 11:59:21 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-10-31 11:59:22 CQG FIX socket (6) | Creating socket. Using TLS 1.2. | 2018-10-31 11:59:22 CQG FIX socket (6) | Connecting to IP: 208.48.16.214. | 2018-10-31 11:59:22 CQG FIX: Sending the Logon message. | 2018-10-31 11:59:22 CQG FIX Trading | Connected to trading server. | 2018-10-31 11:59:23 CQG FIX Trading | Connecting to server api.cqg.com | 2018-10-31 11:59:23 CQG WebSocket | Connecting to WebSocket server. | 2018-10-31 11:59:23 CQG FIX | FCM name: AMP | 2018-10-31 11:59:23 CQG WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2018-10-31 11:59:23 CQG WebSocket socket (7) | Connecting to IP: 195.166.124.165. | 2018-10-31 11:59:23 CQG WebSocket | Opening WebSocket. | 2018-10-31 11:59:23 CQG WebSocket | Sending WebSocket handshake. | 2018-10-31 11:59:23 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-10-31 11:59:23 CQG WebSocket | Header line. Connection: upgrade | 2018-10-31 11:59:23 CQG WebSocket | Header line. Sec-WebSocket-Accept: N0i+0PEjxC00Nt2DOf8RDhR3J5A= | 2018-10-31 11:59:23 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-10-31 11:59:23 CQG WebSocket | Header line. Upgrade: websocket | 2018-10-31 11:59:23 CQG WebSocket | Header line. | 2018-10-31 11:59:23 CQG WebSocket | Web socket state is now open. | 2018-10-31 11:59:23 CQG FIX Trading | WebSocket connected. | 2018-10-31 11:59:23 CQG FIX Trading | Sending market data logon message. | 2018-10-31 11:59:23 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-31 11:59:24 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-31 11:59:24 CQG FIX Trading | Base Time: 2018-10-20T20:19:52. 2018-10-20 20:19:52 | 2018-10-31 11:59:24 CQG FIX Trading | Logon successful. Session Token = HdnbrvTbtG+nu8NygBpocHhANS6xfsaAzBAhxfAV9rsXepT7EFko5nVvpJrqKMn7+p0aL97rxl1 | 2018-10-31 11:59:24 CQG FIX Trading | Connected to data and trading server. | 2018-10-31 11:59:24 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-10-31 11:59:24 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-31 11:59:24 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-10-31 11:59:24 Many thanks for your help Jane |
| [2018-10-31 17:32:35] |
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What we want you to do is Install the current version of Sierra Chart using this link: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe Depending on your browser settings, you may have to manually run the downloaded file after it is downloaded. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-31 17:33:11
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