Support Board
Date/Time: Wed, 22 Jan 2025 23:10:32 +0000
Reverse,TAL,Studies PROBLEM
View Count: 717
| [2018-10-30 11:10:21] |
| SierraTraders - Posts: 69 |
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Having a problem with Sierra program. Problem 1)-- When I access TAL, it freezes program 2)-- When I Access Studies and load a study it freezes program 3)-- When I use REVERSE tab on trading dome it closes program completly Was working fine until I updated to current version |
| [2018-10-30 16:01:14] |
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1, 2 . This is explained here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.40 - Dialog Windows Do Not Display Also very surprised you would have an issue like this with the Trade Activity Log. First thing we recommend you do is restart your computer and reduce the number of programs you are running. 3. We would like to look at this with remote assistance. Could we call you? Set your current telephone number here and let us know when done: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-30 16:02:01
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| [2018-10-30 16:17:28] |
| SierraTraders - Posts: 69 |
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Yes, would like to hear from you. I updated my account with phone and skype info |
| [2018-10-30 16:52:26] |
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We have tried contacting you on Skype now. Let us know if you have the contact request. Maybe we got the wrong user.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-30 17:50:30] |
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We have discovered the problem with Reverse and have fixed it. We need about 20 more minutes to get the new release out and we will call you and update and test again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-30 18:35:02] |
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In regards to the Chartbook which is freezing Sierra Chart, we would like you to attach that here following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile You have the option to privately attach that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-30 18:49:25] |
| SierraTraders - Posts: 69 |
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See attached file
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Attachment Deleted. Private File |
| [2018-10-30 21:25:37] |
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What we have observed is that it is the Polynomial regression channel and Volume Weighted Average Price studies which are using the most CPU time. We recommend avoiding that polynomial regression channel and for Volume Weighted Average Price, limit the amount of data in the chart and depending upon which one you are using there may be a Number of Days to Calculate Input with it which should be reduced to the smallest amount possible. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.1 - Too Much Data to Load or Loaded Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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