Support Board
Date/Time: Wed, 22 Jan 2025 20:40:11 +0000
version 1827 - Gain Capital - Incorrect Quotes
View Count: 672
| [2018-10-23 19:02:18] |
| NRGTrader - Posts: 351 |
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Thanks for the quick turnaround to produce version 1827. The update chart symbols to new symbol is now working. However, my quotes for ES, NQ, 6E, 6J, 6C have been having random errors since about 1130 ET today, Oct 23, 2018. I've checked all symbol settings for tick size, etc and they are correct. However ESZ18 for example has quotes ending in 0.24, 0.40; impossible since the tick size for ESZ18 is 0.25. Same issues with other quotes. |
| [2018-10-23 20:45:29] |
| NRGTrader - Posts: 351 |
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UPDATE - I just noticed same issue with QMZ18. It seems like an issue in Sierra Chart. I running OEC Trader next to SC and the quotes in OEC Trader are correct on all the previously mentioned quotes, but wrong in SC charts. Example, current price ESZ18 2743.25 in OEC 2743.24 in SC; 6C is 0.76520 in OEC, 0.76510 in SC; QMZ18 66.150 in OEC, 66.140 in SC. |
| [2018-10-23 21:43:12] |
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This could not be a Sierra Chart issue. Sierra Chart does not alter prices in any way unless you have set in the Symbol Settings to record the bid and ask average. We are not going to spend time looking into this. This is why we have offered our own data feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-23 22:14:21] |
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We did check on this and made certain that an issue like this is not something within Sierra Chart related to bid and ask average recording.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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