Support Board
Date/Time: Wed, 22 Jan 2025 20:56:35 +0000
Data Feed
View Count: 662
| [2018-10-23 13:15:55] |
| User288945 - Posts: 22 |
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I just connected to CQG in SC. When I did I lost my data feed from SC. I have been trying to set up my Data feed from SC and trade through Optimus and AMP. What do I need to do?
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| [2018-10-23 17:22:51] |
| tesseract353 - Posts: 66 |
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This sounds like user error. You should first verify that you have set everything up properly per the Setup Instructions: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions This next link addresses a common mistake that you may be dealing with: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices |
| [2018-10-23 20:01:20] |
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You need to be sure to use the CQG symbols as explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-24 11:59:03] |
| User288945 - Posts: 22 |
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I have looked at everything you have sent me and tried everything recommended. This is what I can see. There is no M by the symbol. I appear to be getting a live Forex feed on EURUSD. What I need is S&P 500 cash, S&P 500 E mini, EURUSD to start, other symbols can come later. |
| [2018-10-24 16:17:15] |
| User288945 - Posts: 22 |
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A solution was found with Optimus. It was understood that the full CME package included the cash index. Apparently, It doesn't and we had to add the indices for an additional $3.25.
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| [2018-10-24 17:25:12] |
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Yes, that is correct. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CashIndexes Are you now receiving real-time data though for the S&P 500 mini futures? If not tell us the symbol of the chart and follow the instructions here: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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