Support Board
Date/Time: Wed, 22 Jan 2025 20:51:46 +0000
Trades disappearing ...
View Count: 621
| [2018-10-22 15:02:09] |
| bigFish56 - Posts: 7 |
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Hi Guys, As you can see from the attached screenshot, my trade window shows that I am flat. I initiated a short trade at 2773.25 and after a couple of seconds it just disappeared from the screen. (I have since flattened the position through my brokers app). I am thinking that this might have something to do with GAIN altering their symbol format over the weekend. I am running version 1825 of Sierra Chart. regards James |
 TradesDisappearing.PNG / V - Attached On 2018-10-22 15:01:34 UTC - Size: 85.55 KB - 234 views |
| [2018-10-22 17:46:04] |
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This is an issue that Gain Capital has to resolve. Refer to: Trading Information Windows: Incorrectly Reported Trade Position Quantity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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