Support Board
Date/Time: Wed, 22 Jan 2025 21:02:45 +0000
Connecting but no data for today - Checked FAQ but nothing
View Count: 620
| [2018-10-22 12:22:24] |
| User794190 - Posts: 26 |
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I am doing nothing today unusual. I connect (green)but then this message appears: "Symbol is unknown. FIX reject reason: Unknown contract." Contract is ESZ8 - which is loading all historical data - but not for data since open Sunday afternoon. I checked FAQ for "unknown" but zero hits. I exited and re-started but same problem. |
| [2018-10-22 17:22:33] |
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Due to symbol changes by Gain Capital, to continue to receive real-time data, it is necessary to update Sierra Chart to prerelease 1826 following these instructions: Software Download: Fast Update After that, follow the instructions here to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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