Support Board
Date/Time: Wed, 22 Jan 2025 20:47:21 +0000
Order not real
View Count: 647
| [2018-10-22 08:49:06] |
| Fabio - Posts: 117 |
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Good morning, My chart shows a filled order which is not reflected on my account, due to the fact that I am flat on that securities. I have an order filled on USD/JPY as shown in the attached picture. http://www.sierrachart.com/image.php?Image=1540197999243.png I tried to refresh the trade data from service already but nothing change. |
| [2018-10-22 10:43:47] |
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Refer to this section here for what to do about this: LMAX Trading Service: How Current Trade Positions Are Determined Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-22 11:57:14] |
| Fabio - Posts: 117 |
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This guide says that "The solution to this is to enter the starting Date-Time for the order fills that make up the current Trade Position for the Symbol and Trade Account, in the Chart >> Chart Settings >> Advanced Settings >> Order Fills Start Date-Time boxes for the chart or Trade DOM you are trading from." I found this order fills date-time in the Trade activity log, which is showing the exact date and time the trade has been "taken" I applied this date into the box as explained in the guide but nothing has changed, the order is still there. I also opened and close the platform but nothing changed neither. |
| [2018-10-22 12:04:10] |
| Fabio - Posts: 117 |
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By the way, if this can be of any help, this date I am talking about has been found in the "trade stats for charts" within the trade activity log and not in the "trade activity", because in the latter I cannot find it anywhere.
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| [2018-10-22 17:17:20] |
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If the Position is currently flat for the symbol, then enter the current date and time in Chart >> Chart Settings >> Advanced Settings >> Order Fills Start Date-Time .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-22 17:17:33
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