Support Board
Date/Time: Wed, 22 Jan 2025 18:06:59 +0000
Stock yrb.to is not updating properly in Quote board
View Count: 629
| [2018-10-15 13:51:38] |
| darren cavanagh - Posts: 4 |
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The Bid Ask of YRB.TO is showing full cents not 1/2 cents and the symbol quote is not updating. The quote is showing bid 0.00 ask 0.00 should be showing 0.035 0.040. Can you please help me out. Thanks |
| [2018-10-15 17:41:03] |
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We do not observe any problem with the real-time data for this symbol but it only traded once today. We want you to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Set the Price Display Format manually for the chart for this symbol to .001: Chart Settings: Price Display Format (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-15 17:41:57
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| [2018-10-16 11:36:16] |
| darren cavanagh - Posts: 4 |
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Thank you for your reply. I did these two steps, and the quote board is still showing bid 0.000 and ask 0.000. I think the price format is fixed, but the symbol quote is not updating with the live data feed. Can you help me please. Thanks |
| [2018-10-16 16:39:22] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-16 21:44:37
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