Support Board
Date/Time: Wed, 22 Jan 2025 18:16:15 +0000
connection issue
View Count: 673
| [2018-10-15 03:16:10] |
| User828417 - Posts: 32 |
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Not sure what's going on with connectivity today. SC connects to IB for about 30 seconds and then disconnects. Been doing this all day. No other issues with Internet, double checked DTS settings. IB is all green on data. Is IB kicking off SC or is there an issue with SC?
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| [2018-10-15 03:26:47] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-15 03:36:00] |
| User828417 - Posts: 32 |
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Software version: 1785 64-bit | 2018-10-14 20:33:53 Usage end date: 2019-08-14 | 2018-10-14 20:33:53 Enabled for: Advanced Features. | 2018-10-14 20:33:53 Enabled for: Advanced Features 2. | 2018-10-14 20:33:53 Enabled for: Sierra Chart Historical Data Service. | 2018-10-14 20:33:53 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-14 20:33:53 Current selected Data/Trading service: Interactive Brokers | 2018-10-14 20:33:53 Chart Update Interval: 500 | 2018-10-14 20:33:53 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-10-14 20:33:53 2018-10-14 20:33:53 Local computer time | 2018-10-14 20:33:53 2018-10-15 03:33:53 Local computer time in UTC | 2018-10-14 20:33:53 2018-10-14 20:33:53 Local computer time in SC Time Zone | 2018-10-14 20:33:53 Program path: C:\SierraChart\ | 2018-10-14 20:33:53 Data Files path: C:\SierraChart\Data\ | 2018-10-14 20:33:53 OS Version Number: 10.0 | 2018-10-14 20:33:53 Locale Setting: C | 2018-10-14 20:33:53 (Log removed) Date Time Of Last Edit: 2018-10-15 05:05:54
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| [2018-10-15 03:56:16] |
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Either the entire log is not here or we do not see a disconnection. We see no evidence of a problem with this log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-15 05:27:05
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| [2018-10-15 04:58:32] |
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So what we need to say is clear the message log following these instructions here: Message Log: Clearing the Message Log And then when you have the problem repost the message log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-15 05:26:39
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