Support Board
Date/Time: Wed, 22 Jan 2025 16:04:31 +0000
Disconnected from the DTC Server and I cannot connect anymore
View Count: 1722
| [2018-10-12 15:32:17] |
| User86150 - Posts: 11 |
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Hello Team, Today I was trading and for some reason, I was disconnected from the DTC Server and now I cannot connect anymore for Rithmic Trading. It keeps logging me off. Waiting to connect, I was working fine all morning and then it just cut off. The logs said hit Send for Analysis so I did that at this link:file:///C:/SierraChart/Data/MessageLogAnalysis.htm I've rebooted a few times. Cut my computer off ran an app diagnostic and still nothing. Thanks for the help. I keep seeing this error show up a few times. "Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:06:53 *" Thanks for the help - Below are the logs for your review as well. James Humphrey Log: Reading Internal Order ID file. | 2018-10-12 10:05:41 Reading Trade Orders file. | 2018-10-12 10:05:42 Reading Trade Positions file. | 2018-10-12 10:05:42 Listening on UDP port 22903. | 2018-10-12 10:05:42 Software version: 1725 32-bit | 2018-10-12 10:05:42 Usage end date: 2019-01-28 | 2018-10-12 10:05:42 Enabled for: Advanced Features. | 2018-10-12 10:05:42 Enabled for: Advanced Features 2. | 2018-10-12 10:05:42 Enabled for: Sierra Chart Historical Data Service. | 2018-10-12 10:05:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-12 10:05:42 Current selected Data/Trading service: Rithmic Trading | 2018-10-12 10:05:42 Chart Update Interval: 500 | 2018-10-12 10:05:42 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-10-12 10:05:42 2018-10-12 10:05:41 Local computer time | 2018-10-12 10:05:42 2018-10-12 15:05:41 Local computer time in UTC | 2018-10-12 10:05:42 2018-10-12 10:05:41 Local computer time in SC Time Zone | 2018-10-12 10:05:42 2018-10-12 15:05:39 Server time in UTC | 2018-10-12 10:05:42 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-10-12 10:05:42 Program path: C:\SierraChart\ | 2018-10-12 10:05:42 Data Files path: C:\SierraChart\Data\ | 2018-10-12 10:05:42 OS Version Number: 10.0 | 2018-10-12 10:05:42 Locale Setting: C | 2018-10-12 10:05:42 Checking for new symbol settings for service code rithmic.trading | 2018-10-12 10:05:42 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-10-12 10:05:42 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-10-12 10:05:42 Symbol settings are up-to-date for rithmic.trading | 2018-10-12 10:05:42 Received 5 login tokens. | 2018-10-12 10:05:42 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-10-12 10:05:44 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-10-12 10:05:44 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-10-12 10:05:47 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-10-12 10:05:47 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-10-12 10:05:47 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-12 10:05:47 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-10-12 10:05:47 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-10-12 10:05:47 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-10-12 10:05:47 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-10-12 10:05:47 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-12 10:05:47 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-10-12 10:05:47 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-12 10:05:49 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-12 10:05:49 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-10-12 10:05:49 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-12 10:05:49 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-10-12 10:05:49 Rithmic Trading | Port for executable: 49912 | 2018-10-12 10:05:52 Listening socket (1284). Port 49912 | Closed. | 2018-10-12 10:05:52 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:05:52 Rithmic Trading | Bridge process is running. | 2018-10-12 10:05:54 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49912 | 2018-10-12 10:05:54 DTC Client socket (6) | Creating socket. | 2018-10-12 10:05:54 DTC Client socket (6) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:05:54 Rithmic Trading | Connected to server. | 2018-10-12 10:05:54 Rithmic Trading | Starting socket receive thread. | 2018-10-12 10:05:54 Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-10-12 10:05:54 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-10-12 10:05:54 Rithmic Trading | Sending logon request message. | 2018-10-12 10:05:54 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-10-12 10:05:54 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-10-12 10:05:54 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-10-12 10:05:54 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2018-10-12 10:06:26 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2018-10-12 10:06:48 Rithmic Trading | Received logon response. | 2018-10-12 10:06:48 Rithmic Trading | Server Name: DTC Bridge. | 2018-10-12 10:06:48 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-10-12 10:06:48 Rithmic Trading | Logon error received from server | 2018-10-12 10:06:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:06:48 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:48 DTC Client socket (6) | Initiating close of socket by core. | 2018-10-12 10:06:48 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2018-10-12 10:06:48 Rithmic Trading | Disconnected. | 2018-10-12 10:06:48 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:48 Rithmic Trading | Port for executable: 49954 | 2018-10-12 10:06:50 Listening socket (1412). Port 49954 | Closed. | 2018-10-12 10:06:50 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:06:50 Rithmic Trading | Bridge process is not running! | 2018-10-12 10:06:52 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49954 | 2018-10-12 10:06:52 DTC Client socket (8) | Creating socket. | 2018-10-12 10:06:52 DTC Client socket (8) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:06:52 DTC Client socket (8) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:06:53 * DTC Client socket (8) | Initiating close of socket by core. | 2018-10-12 10:06:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:06:53 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:53 DTC Client socket (8) | Closed. | 2018-10-12 10:06:53 Rithmic Trading | Disconnected. | 2018-10-12 10:06:53 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:53 Rithmic Trading | Port for executable: 49956 | 2018-10-12 10:06:55 Listening socket (1420). Port 49956 | Closed. | 2018-10-12 10:06:55 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:06:55 Rithmic Trading | Bridge process is not running! | 2018-10-12 10:06:57 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49956 | 2018-10-12 10:06:57 DTC Client socket (9) | Creating socket. | 2018-10-12 10:06:57 DTC Client socket (9) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:06:57 DTC Client socket (9) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:06:58 * DTC Client socket (9) | Initiating close of socket by core. | 2018-10-12 10:06:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:06:58 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:58 DTC Client socket (9) | Closed. | 2018-10-12 10:06:58 Rithmic Trading | Disconnected. | 2018-10-12 10:06:58 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:06:58 Rithmic Trading | Port for executable: 49958 | 2018-10-12 10:07:00 Listening socket (1384). Port 49958 | Closed. | 2018-10-12 10:07:00 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:07:00 Rithmic Trading | Bridge process is not running! | 2018-10-12 10:07:02 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49958 | 2018-10-12 10:07:02 DTC Client socket (10) | Creating socket. | 2018-10-12 10:07:02 DTC Client socket (10) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:07:02 DTC Client socket (10) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:07:03 * DTC Client socket (10) | Initiating close of socket by core. | 2018-10-12 10:07:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:07:03 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:07:03 DTC Client socket (10) | Closed. | 2018-10-12 10:07:03 Rithmic Trading | Disconnected. | 2018-10-12 10:07:03 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:07:03 Rithmic Trading | Port for executable: 49960 | 2018-10-12 10:07:05 Listening socket (1368). Port 49960 | Closed. | 2018-10-12 10:07:05 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:07:05 Rithmic Trading | Bridge process is not running! | 2018-10-12 10:07:07 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49960 | 2018-10-12 10:07:07 DTC Client socket (11) | Creating socket. | 2018-10-12 10:07:07 DTC Client socket (11) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:07:07 DTC Client socket (6) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-10-12 10:07:07 * DTC Client socket (6) | Socket gracefully closed by remote side. | 2018-10-12 10:07:07 DTC Client socket (6) | Closed. | 2018-10-12 10:07:07 DTC Client socket (11) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:07:08 * DTC Client socket (11) | Initiating close of socket by core. | 2018-10-12 10:07:08 DTC Client socket (11) | Closed. | 2018-10-12 10:07:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:07:08 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:07:08 Rithmic Trading | Disconnected. | 2018-10-12 10:07:08 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:07:08 Rithmic Trading | Port for executable: 49962 | 2018-10-12 10:07:10 Listening socket (1412). Port 49962 | Closed. | 2018-10-12 10:07:10 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:07:10 Rithmic Trading | Bridge process is running. | 2018-10-12 10:07:12 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49962 | 2018-10-12 10:07:12 DTC Client socket (12) | Creating socket. | 2018-10-12 10:07:12 DTC Client socket (12) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:07:12 Rithmic Trading | Connected to server. | 2018-10-12 10:07:12 Rithmic Trading | Starting socket receive thread. | 2018-10-12 10:07:12 Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-10-12 10:07:12 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-10-12 10:07:12 Rithmic Trading | Sending logon request message. | 2018-10-12 10:07:12 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-10-12 10:07:12 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-10-12 10:07:12 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-10-12 10:07:12 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2018-10-12 10:07:42 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2018-10-12 10:08:03 Rithmic Trading | Received logon response. | 2018-10-12 10:08:03 Rithmic Trading | Server Name: DTC Bridge. | 2018-10-12 10:08:03 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-10-12 10:08:03 Rithmic Trading | Logon error received from server | 2018-10-12 10:08:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:08:03 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:03 DTC Client socket (12) | Initiating close of socket by core. | 2018-10-12 10:08:03 Rithmic Trading | Disconnected. | 2018-10-12 10:08:03 DTC Client socket (12) | Shutdown started. Waiting for graceful close. | 2018-10-12 10:08:03 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:03 Rithmic Trading | Port for executable: 49981 | 2018-10-12 10:08:05 Listening socket (1424). Port 49981 | Closed. | 2018-10-12 10:08:05 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:08:05 Rithmic Trading | Bridge process is not running! | 2018-10-12 10:08:07 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49981 | 2018-10-12 10:08:07 DTC Client socket (14) | Creating socket. | 2018-10-12 10:08:07 DTC Client socket (14) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:08:07 DTC Client socket (14) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:08:08 * DTC Client socket (14) | Initiating close of socket by core. | 2018-10-12 10:08:08 DTC Client socket (14) | Closed. | 2018-10-12 10:08:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:08:08 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:08 Rithmic Trading | Disconnected. | 2018-10-12 10:08:08 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:08 Rithmic Trading | Port for executable: 49984 | 2018-10-12 10:08:10 Listening socket (1292). Port 49984 | Closed. | 2018-10-12 10:08:10 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:08:10 Rithmic Trading | Bridge process is not running! | 2018-10-12 10:08:12 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49984 | 2018-10-12 10:08:12 DTC Client socket (15) | Creating socket. | 2018-10-12 10:08:12 DTC Client socket (15) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:08:12 DTC Client socket (15) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:08:13 * DTC Client socket (15) | Initiating close of socket by core. | 2018-10-12 10:08:13 DTC Client socket (15) | Closed. | 2018-10-12 10:08:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:08:13 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:13 Rithmic Trading | Disconnected. | 2018-10-12 10:08:13 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:13 Rithmic Trading | Port for executable: 49986 | 2018-10-12 10:08:15 Listening socket (1384). Port 49986 | Closed. | 2018-10-12 10:08:15 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:08:15 Rithmic Trading | Bridge process is not running! | 2018-10-12 10:08:17 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49986 | 2018-10-12 10:08:17 DTC Client socket (16) | Creating socket. | 2018-10-12 10:08:17 DTC Client socket (16) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:08:17 DTC Client socket (16) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:08:18 * DTC Client socket (16) | Initiating close of socket by core. | 2018-10-12 10:08:18 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 10:08:18 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:18 DTC Client socket (16) | Closed. | 2018-10-12 10:08:18 Rithmic Trading | Disconnected. | 2018-10-12 10:08:18 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-12 10:08:18 Rithmic Trading | Port for executable: 49988 | 2018-10-12 10:08:20 Listening socket (1416). Port 49988 | Closed. | 2018-10-12 10:08:20 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-10-12 10:08:20 Rithmic Trading | Bridge process is not running! | 2018-10-12 10:08:22 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49988 | 2018-10-12 10:08:22 DTC Client socket (17) | Creating socket. | 2018-10-12 10:08:22 DTC Client socket (17) | Connecting to IP: 127.0.0.1. | 2018-10-12 10:08:22 DTC Client socket (17) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-10-12 10:08:23 * DTC Client socket (17) | Initiating close of socket by core. | 2018-10-12 10:08:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-12 |
| [2018-10-12 16:49:58] |
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There is an issue on the Rithmic side related to this. For a technical explanation of why we cannot solve this, refer to: Rithmic Data Connection Failure | Post: 149895 We will be contacting Rithmic about this today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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