Support Board
Date/Time: Wed, 26 Feb 2025 21:52:31 +0000
Error Activating U.S. Equities data feed
View Count: 1079
| [2018-10-12 11:01:10] |
| GmA_TG - Posts: 3 |
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Hello! I am trying to activate U.S. Equities data feed and getting the following errors: - Error Activating 'U.S. Equities (NYSE, NASDAQ, AMEX, BATS)' on account #1 on the Barchart system. - Failed to activate the 'U.S. Equities (NYSE, NASDAQ, AMEX, BATS)' exchange. License agreement has been signed out and there is enough credit in the account Could you please help Thank you |
| [2018-10-12 18:15:23] |
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The issue is that you are considered as a professional by the exchange due to your "employer" and "email address". So if you are not a professional, then you need to resubmit the Market Data Agreement (With US Equities Agreement) with the correct details: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements And try to activate the Exchange again. If you are a professional, then we will need to activate the "U.S. Equities Professional (NYSE, NASDAQ, AMEX)" exchange, which is billed directly by the exchange. Sierra Chart Support Date Time Of Last Edit: 2018-10-12 18:15:53
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| [2018-10-12 18:41:39] |
| GmA_TG - Posts: 3 |
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Hello Max. I am non-professional. All is working after your recommendations Thank you |
| [2021-03-17 07:12:20] |
| Jayshwinshah - Posts: 3 |
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Hello Sierra, i am having the same problem despite getting a confirmation from barchart that i am a non professional. Kindly assist. Jayshwin Shah |
| [2021-03-17 07:17:23] |
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We will follow-up with Barchart about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-17 18:09:14] |
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@User267174: Note that your account is tagged as a professional by barchart. We have contacted them to see why.
Sierra Chart Support |
| [2021-06-02 02:41:01] |
| andyn4040 - Posts: 9 |
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Sierra, I am also having the same problem of not being able to reactivate my services despite having resubmitting the Market Data Agreement (With US Equities Agreement) as a non-professional. Andy Nguyen |
| [2021-06-02 14:17:19] |
| John - SC Support - Posts: 38218 |
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WRT Post #7: We are checking on this. When we hear back from barchart, we will let you know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-02 15:53:21] |
| John - SC Support - Posts: 38218 |
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We received the following information from barchart: The user has resubmitted the agreements but they continue to enter NA for the occupation as shown below. NYSE won't accept NA so they will need to enter something else. They can enter retired or unemployed but something other than NA must be entered. nyseOccupations: N/A nyseEmployers: N/A nyseEmployersAddress: N/A nysePositions: N/A nyseFunctions: N/A For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-02 23:28:58] |
| andyn4040 - Posts: 9 |
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John, I resubmitted the agreements, this time entering "unemployed" into the categories that I entered "N/A" into before. Then I refreshed my page but was still considered a "professional" according to Sierra Charts. I proceeded to try and activate the U.S. Equities (NYSE, NASDAQ, AMEX, BATS) exchange but was still met with the same error message. Is there a certain waiting period before my status is updated? I would very much appreciate the assistance. Thank you, Andy Nguyen |
| [2021-06-04 16:53:10] |
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The data feed is active on your account. Let us know if you need further help.
Sierra Chart Support |
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