Support Board
Date/Time: Wed, 22 Jan 2025 18:13:45 +0000
Eurex Market Depth (Level2) freezes several times per day for 10-20 seconds
View Count: 714
| [2018-10-11 14:25:26] |
| User525997 - Posts: 20 |
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Hi, I use the SC realtime data feed and have issues with the Eurex data feed. In the Trading DOM the Market Depth is feezing / stops to work several times per day. Very often these errors occur during the US cash-session or when there is modest volatility. Level one is working fine. The CME data e.g. NQ or ES does not show these problems. And CME products like NQ are far more volatile and much more volume is traded. Why is this happening?
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| [2018-10-11 17:33:51] |
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It sounds like a Barchart Open Feed issue. We will have to monitor for this and let them know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-12 02:25:39] |
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Barchart does state that they do think the problem is on their side and they are going to have this resolved in the near term.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-14 08:37:27] |
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Barchart has reported to us that they believe they have the problem resolved. Let us know if you see any further issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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