Support Board
Date/Time: Wed, 22 Jan 2025 18:02:36 +0000
Error cancel order please help
View Count: 1048
| [2018-10-11 11:29:01] |
| User967124 - Posts: 9 |
|
Trade Activity Log: File read result: 92 records inserted. 2 fill records inserted. 0 records filtered. | 2018-10-11 13:25:55 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-09-26 00:00:00. Non-sim records date-time limit is 2018-07-10 00:00:00. Non-sim fill record date-time limit is 2017-10-11 00:00:00. | 2018-10-11 13:25:55 Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6. Service Order ID: (none). Symbol: NAS100 | 2018-10-11 13:26:09 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6. Service Order ID: (none). Symbol: NAS100 | 2018-10-11 13:26:10 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6. Service Order ID: (none). Symbol: NAS100 | 2018-10-11 13:26:11 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6. Service Order ID: (none). Symbol: NAS100 | 2018-10-11 13:26:11 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 11. Service Order ID: (none). Symbol: NAS100 | 2018-10-11 13:26:53 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 10. Service Order ID: (none). Symbol: NAS100 | 2018-10-11 13:26:55 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6. Service Order ID: (none). Symbol: NAS100 | 2018-10-11 13:26:57 * |
| [2018-10-11 18:23:51] |
| |
|
What is "Global Settings >> Data/Trade Service Settings" >> "Service" at the top left set to? Make sure it is set to FXCM Demo/Live Trading (Standard)-DTC. Do not use the FIX connection. That is no longer supported for user use. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-11 20:07:26
|
| [2018-10-12 10:42:45] |
| User967124 - Posts: 9 |
|
when I choose the standaard dtc I can;t put my accountnumber and password anywhere
|
| [2018-10-12 11:15:16] |
| User967124 - Posts: 9 |
|
for live trading
|
| [2018-10-12 18:18:23] |
| |
|
You need to follow the step-by-step instructions here to use FXCM for live trading: https://www.sierrachart.com/index.php?page=doc/FXCMTrading.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-13 13:41:25] |
| User967124 - Posts: 9 |
|
I did many times. When I select fix server I get fields where I can enter my username and password. When I select live I choose a server, but with any server you choose there appear no fields to enter my username or password. When I connect with any server, Sierra Chart says: connection error: username or password is incorrect offcourse. But where can I enter them?
|
| [2018-10-14 09:56:01] |
| |
|
The first step is to complete the letter of direction as explained in the instructions here: https://www.sierrachart.com/index.php?page=doc/FXCMTrading.php#SetupInstructions Let us know if you need help with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-14 15:53:28] |
| User967124 - Posts: 9 |
|
I have sent the LOD to FXCM, weeks ago. I did not know sierra chart needs it also. The LOD is in the attachement. I did al the other steps. What now please? Date Time Of Last Edit: 2018-10-14 17:48:27
|
Private File |
| [2018-10-15 18:46:06] |
| |
|
We will follow-up with FXCM about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-15 18:49:26] |
| |
|
Please follow up on the ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1536837870156#ViewTicket Sierra Chart Support |
| [2018-10-16 20:42:33] |
| |
|
Let us know if you need more help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: