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Date/Time: Sun, 24 Nov 2024 10:25:45 +0000



Connection Issue

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[2013-10-28 14:21:00]
User73885 - Posts: 2
Please note the log below. I can't find the error that is referenced. Could you advise what is happening and whether this is
an issue on the Sierra side or the TD Ameritrade side? Thanks.






Software version: 1032 | 2013-10-28 09:08:22
Usage end date: 2013-10-30 | 2013-10-28 09:08:22
Sierra Chart Historical Data Service is included. | 2013-10-28 09:08:22
Active service: TD Ameritrade | 2013-10-28 09:08:22
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-10-28 09:08:22
2013-10-28 09:08:22 Local computer clock time | 2013-10-28 09:08:22
2013-10-28 14:08:22 GMT time | 2013-10-28 09:08:22
2013-10-28 09:08:22 Time zone adjusted time | 2013-10-28 09:08:22
Time difference to server time: 0 seconds. | 2013-10-28 09:08:22
Program path: C:\SierraChart\ | 2013-10-28 09:08:22
Data Files path: C:\SierraChart\Data\ | 2013-10-28 09:08:22
OS Version Number: 6.1 | 2013-10-28 09:08:22

! NOTICE: 2 days of full use Remaining. If you would like to continue full use the software and services, | 2013-10-28 09:08:23
please purchase more usage time by selecting Help >> Purchase on the menu. | 2013-10-28 09:08:23

Connecting to TD Ameritrade... | 2013-10-28 09:08:27
Logging in... (Step 1 of 3) | 2013-10-28 09:08:27
TDA service: Authorized for streamer data. | 2013-10-28 09:08:29
TDA service: Authorized for streamer data. | 2013-10-28 09:08:29
TDA service: Getting streamer information. (Step 2 of 3) | 2013-10-28 09:08:29
TDA service: Requesting message key for account activity streamer (Step 3 of 3) | 2013-10-28 09:08:29
TDA service: Connected. | 2013-10-28 09:08:29
TDA service: OnAsyncHTTPRequestComplete did not process RequestID 4 | 2013-10-28 09:08:34

[2013-10-28 16:39:08]
Sierra Chart Engineering - Posts: 104368

TDA service: OnAsyncHTTPRequestComplete did not process RequestID 4 | 2013-10-28 09:08:34
We have a general idea why this message is occurring. It is harmless and you can ignore it. We are not able to ourselves to get this message to occur.

You did successfully connect to TD Ameritrade and you can open charts through File >> Find Symbol.

Refer to the Getting Started instructions here:
http://www.sierrachart.com/index.php?l=doc/doc_GettingStarted.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-10-28 16:40:00
[2013-10-28 18:13:35]
User73885 - Posts: 2
Thanks for reply. In attempting to find symbols, I am only given a few indices. When selecting other and manually attempting
to enter /TFZ3 for example, I get no data and the following is returned:
Help. Thanks.




Connecting to TD Ameritrade... | 2013-10-28 13:08:06
Logging in... (Step 1 of 3) | 2013-10-28 13:08:06
TDA service: Authorized for streamer data. | 2013-10-28 13:08:06
TDA service: Authorized for streamer data. | 2013-10-28 13:08:06
TDA service: Getting streamer information. (Step 2 of 3) | 2013-10-28 13:08:06
TDA service: Requesting message key for account activity streamer (Step 3 of 3) | 2013-10-28 13:08:06
TDA service: Connected. | 2013-10-28 13:08:06
TDA service: OnAsyncHTTPRequestComplete did not process RequestID 4 | 2013-10-28 13:08:11
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[TFZ3.dly | 2013-10-28 13:08:24
Starting updates for: /TFZ3 | 2013-10-28 13:08:24
HD Request # 2 - Downloading Historical Daily chart data for /TFZ3. Starting date: 1963-10-29. Service: tda | 2013-10-28 13:08:24
HD Request # 2 - Requesting 18263 days of historical Daily data. | 2013-10-28 13:08:24
HD Request # 2 - Error getting price history for /TFZ3. Error from server: Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2013-10-28 13:08:25
HD Request # 2 - Error downloading historical Daily data for /TFZ3. The server returned an error. | 2013-10-28 13:08:25
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[TFZ3.dly | 2013-10-28 13:08:25
HD Request # 2 - Received 0 records and wrote 0 records for /TFZ3 | 2013-10-28 13:08:25
HD Request # 2 - Daily download COMPLETE for /TFZ3 | 2013-10-28 13:08:25
Streamer request #9 sent. | 2013-10-28 13:08:25
TDA Streamer Server Response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2013-10-28 13:08:26
TDA Streamer Server Response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2013-10-28 13:08:26
TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 03-4 | 2013-10-28 13:08:26

[2013-10-29 00:40:44]
Sierra Chart Engineering - Posts: 104368
Refer to step 12 here:
http://www.sierrachart.com/index.php?l=doc/AmeriTrade.php

In the case of ICE markets, there really is no way you will be able to get that data when using TD Ameritrade.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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