Support Board
Date/Time: Sun, 24 Nov 2024 12:46:55 +0000
login second computer
View Count: 2120
| [2013-10-27 12:47:17] |
| User021827 - Posts: 174 |
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I installed SC on a second computer, but cannot login with the same exact username and password. I am logged off SC on first computer. Is this common ? I am referring to software start up page, I have not gotten to trade service page yet shane |
| [2013-10-28 02:15:13] |
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What is the exact problem? What do you mean "cannot login". Please be more precise.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-28 02:24:51] |
| User021827 - Posts: 174 |
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a dialog box pops up and it says " invalid account rname or password, make sure you are entering your name and password exactly as given" I used the same login credentials that I use on this computer that I am on now. I was not logged in on main computer when I tried logging in on the second computer. If that matters at all. I thought I read that you can login with a second instance of sierra chart. |
| [2013-10-28 02:53:06] |
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With the Sierra Chart account you are using, because it is provided by a broker, you are limited to using Sierra Chart on one system at a time. Refer to: https://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html We have verified the problem is you did not enter the password correctly. Please check it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-28 02:53:32
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| [2013-10-28 11:45:29] |
| User021827 - Posts: 174 |
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thanks for the link, I did not realize that. thank you shane |
| [2013-10-28 16:43:04] |
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Although that is not the reason you are having a login problem as long as you are using Sierra Chart only on one system at a time. The reason for the log in problem is because the password was not entered correctly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-28 16:47:46] |
| User021827 - Posts: 174 |
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hi yes, I forgot to mention I was not trying to logon at same time from second computer. thanks shane |
| [2013-10-28 17:21:36] |
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Right. Are you still having trouble logging in from the other computer?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-30 01:34:54] |
| User021827 - Posts: 174 |
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yes I have first computer off, and I am entering the password and username correctly, but sierra will not start up it must have to do with limited software from broker shane |
| [2013-10-30 02:04:39] |
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Our log show that at this time GMT: Wed, 30 Oct 2013 01:30:15 +0000 you tried to login using the correct Account Name but the password was wrong. The log cannot be wrong. The password must not be entered correctly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-30 02:12:39] |
| User021827 - Posts: 174 |
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ok I dont know what to do then. I just wont use it on that computer thanks shane |
| [2013-10-30 05:50:08] |
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We recommend updating your password here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-30 12:39:10] |
| User021827 - Posts: 174 |
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password was generated from amp futures, Sierra Chart limited version is provided by AMP futures with my Trading Technologies data feed. I think I have to use the one they provide in this situation. thanks shane |
| [2013-10-30 16:39:24] |
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You can change the password to whatever you want. This is no problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-30 16:54:28] |
| User021827 - Posts: 174 |
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but the sierra software logon is the same as my data trade services connection username and password for tt. I am reluctant to mess wtih it. shane |
| [2013-10-30 17:57:41] |
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You can safely change the Sierra Chart software password and that will not affect the connection to the trade server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-30 17:59:24] |
| User021827 - Posts: 174 |
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ok thanks shane |
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