Support Board
Date/Time: Wed, 22 Jan 2025 11:46:16 +0000
Connection with Transact
View Count: 1259
| [2018-09-27 20:08:40] |
| wingz - Posts: 121 |
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Is there a reason that I keep losing the connection with Transact on my Sierra Charts? This has been going on for about 3 weeks now. I've downloaded the 1809 Version of Sierra so, as far as I know, I've done everything I can do. The Transact DOM hardly ever loses connection but the charts are losing it very frequently.
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| [2018-09-27 20:18:52] |
| Sawtooth - Posts: 4158 |
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Same here. Charts just stop updating, but not TA data. The Status Bar never turns yellow or red but DF stops incrementing. Must disconnect and reconnect data feed to restart chart updating. Date Time Of Last Edit: 2018-09-27 22:58:52
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| [2018-09-27 20:33:52] |
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Based on post #2 this is definitively a Transact data feed issue. Refer to help topic 3.4: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.4 - Not Receiving Real-Time Data From Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-27 21:04:30
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