Support Board
Date/Time: Wed, 22 Jan 2025 12:47:54 +0000
Charts Stop Updating
View Count: 855
| [2018-09-27 19:28:37] |
| User852663 - Posts: 21 |
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As of a few weeks ago I have noticed that randomly my charts just stop updating. Everything else is fine, DOM is working but my charts have just stopped. Another trader I know has had the exact same problem. For what it's worth, we are both using the TransAct implementation of Sierra. Only fix is to close and open Sierra again. Is this a known issue? |
| [2018-09-27 21:04:11] |
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This is going to be a Transact data feed issue. Refer to our response on this page here: Connection with Transact Also you just need to reconnect to the data feed. Let Transact know about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-27 21:43:46] |
| User852663 - Posts: 21 |
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Thank you very much for the quick response. I have let them know and next time I will try to just reconnect the data feed and see what happens. Thanks again! |
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