Support Board
Date/Time: Wed, 22 Jan 2025 14:02:34 +0000
Issues with line and arrow movements
View Count: 835
| [2018-09-25 22:05:43] |
| User259545 - Posts: 24 |
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I downloaded the current version and could not move lines and arrows using the pointer. I went back to version 1800 and it all worked fine. I then loaded version 1805 and it worked liked the current version... no line/arrow movement, so I went back to version 1800. Please let me know what you find. Thanks |
| [2018-09-25 23:20:57] |
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We have heard about this and we think it is associated with higher resolution monitors. We will be working on this in the next few days. It is not something that we notice and it is related to the hit detection for a line. It works perfect in our testing but apparently there are some scenarios where there is a problem. But if you click around near the line or on the line you should get a hit. There can be little doubt about that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-25 23:52:50] |
| User259545 - Posts: 24 |
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I am using a (3840 X 2160) 40 inch monitor and have had no problems up until the latest updates.
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| [2018-09-26 03:01:33] |
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Okay at this point we think we have a good idea of what the problem is. We will have a new release out by morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-05 20:40:38] |
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This has been resolved in the current version.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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