Support Board
Date/Time: Wed, 22 Jan 2025 10:08:28 +0000
Help - charts are frozen
View Count: 518
| [2018-09-18 17:53:12] |
| User828417 - Posts: 32 |
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Suddenly all my charts are frozen. I can drag on the vertical/horizontal axis, but I can't move any of my charts around. All of them. It suddenly happened -- didn't change any settings.
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| [2018-09-18 18:03:50] |
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From our perspective it is not really clear what the exact issue is but it does sound like an operating system level issue. We recommend restarting your system.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-18 18:05:30] |
| User828417 - Posts: 32 |
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Restart of SC fixed it thanks
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| [2018-09-18 18:08:32] |
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We are quite certain this was an operating system level issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-18 18:08:40
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| [2018-09-18 18:10:24] |
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Actually, we see you are running 1785 and are disregarding the update notices. You need to update to the current version. While the problem you are seeing is an operating system level behavior, that particular version might have been affected by a GDI object leak triggering the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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