Support Board
Date/Time: Wed, 22 Jan 2025 06:45:34 +0000
CL depth
View Count: 972
| [2018-09-13 16:18:24] |
| User419467 - Posts: 13 |
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Hi, I need to see full depth on CL but for some reason im not, think im seeing only about 10 level. I wondered if there is something wrong with my subscription? https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=21950 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=21951 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=21952 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=21953 |
| [2018-09-13 17:28:12] |
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The Sierra Chart Exchange Data Feed which you are using provides 10 levels of market depth.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-13 17:50:45] |
| User419467 - Posts: 13 |
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Thank you what must i do to get full depth for cl? Ive subscribed to full cme previously - see attached. I just now also activated NYMEX - see attached. Anything else im missing? Regards, |
Attachment Deleted.  support ticket 2018 09 13 subscription 1.JPG / V - Attached On 2018-09-13 17:39:00 UTC - Size: 52.26 KB - 291 views support ticket 2018 09 13 subscription 2.JPG / V - Attached On 2018-09-13 17:49:21 UTC - Size: 32.67 KB - 278 views |
| [2018-09-13 18:03:58] |
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It is just not supported with the Sierra Chart Exchange Data Feed. Also the CME does not provide market depth data beyond 10 levels. They only provide what is called market by order data and we have not yet released that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-13 18:04:13
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| [2018-09-13 18:20:33] |
| User419467 - Posts: 13 |
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Ok so just to be 100% clear - i cannot get more than 10 levels depth even if i buy CQG NYMEX data for CL through sierra charts like i did earlier today? Regards, |
| [2018-09-13 21:43:34] |
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You can get more than 10 levels if you are using the CQG data feed and you can do that by disabling Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds and reconnecting to the data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-14 11:02:56] |
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And we will try to get to releasing more than 10 levels of market depth with the Sierra Chart Exchange Data Feed soon. We just need to troubleshoot and resolve one minor issue with it. The development basically is done though.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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