Support Board
Date/Time: Wed, 22 Jan 2025 07:05:25 +0000
Manage Chart Drawing Freezing
View Count: 977
| [2018-09-13 16:15:55] |
| CTBSD - Posts: 10 |
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Trying to adjust for rollover is causing Sierra to freeze and only able to unfreeze by task manager. When I open manage chart drawing, then highlight a drawing, then click adjust everything freezes. I am using the most current update. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=21946 |
| [2018-09-13 16:51:45] |
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Provide the Chartbook you are using and we will test. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile And tell us the ID number of the particular drawing you are adjusting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-15 11:10:12] |
| CTBSD - Posts: 10 |
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It seems to only be a issue trying to adjust extending rectangles. Another charts with only lines adjusted perfectly.
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| [2018-09-15 21:34:16] |
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We ran a basic test adjusting an extending rectangle and could not reproduce. It would be appreciated if you could provide that particular chart following the instructions here: Support Board Posting Information: Providing Chartbook with Only a Single Chart You can make the attachment private so only we have access to it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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