Support Board
Date/Time: Sun, 24 Nov 2024 09:29:52 +0000
cannot log in
View Count: 1458
| [2013-10-24 00:25:41] |
| User67522 - Posts: 6 |
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This is extremely frustrating Tried logging in with what topstep gave me as log in instructions username etc as you suggested that does not work and when i use your log in info i cannot log in at all ------------- please advise,thanks maria |
| [2013-10-24 00:46:28] |
| 100 - Posts: 147 |
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Your Sierra Data goes into the intial log in - b4 u see the platform The log in info given to you by top step should be placed into the data trade servie settings - connection details. you should have password username from topstep, and the data service should match what u use with top step |
| [2013-10-24 02:19:36] |
| User67522 - Posts: 6 |
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ok but now when i use the log in for sierra i cannot log in at all where as this AM i had no problem |
| [2013-10-24 02:22:18] |
| User67522 - Posts: 6 |
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that worked but where were my orders from 10 23 on euro and es???? also this hsould be set to sim correct |
| [2013-10-24 05:00:36] |
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We can see that you are successfully logged into Sierra Chart. Are you connected to the data and trade Server? If File >> Connect To Data Feed is disabled, then you are connected. In the case of Top Step Trader you must not be in Trade Simulation Mode in Sierra Chart. Refer to: https://www.sierrachart.com/index.php?l=doc/doc_Trading.html#DifferenceBetweenSimAndNonSim Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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