Support Board
Date/Time: Wed, 22 Jan 2025 06:53:34 +0000
Same Problem can't connect to BitMex
View Count: 618
| [2018-09-11 16:12:45] |
| User789204 - Posts: 15 |
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Hello. A time ago I had a problem - can't connect to bitmex trading direct. You didn't resolve it and i continue use Bimex[trading] which worked fine. But now (3-5days ago begin) i cant connect to this service also. Please pause my subscription and try to resolve.
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| [2018-09-11 17:25:37] |
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Try connecting to the BitMex Trading Direct connection again: https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#SetupInstructions Also this is something that we cannot resolve from our side at all. We do not control that connection. The BitMex DTC connection is no longer available. It was discontinued by BitMex. We can put your account on hold. Confirm you want us to do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-12 06:32:06] |
| User789204 - Posts: 15 |
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Thanks, I create new API and now works fine
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| [2018-09-12 07:25:43] |
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Good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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