Support Board
Date/Time: Wed, 22 Jan 2025 04:21:58 +0000
HI I get clsoed every 2 to 3 hours can you please check
View Count: 546
| [2018-09-05 02:45:58] |
| User474619 - Posts: 8 |
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Reading Internal Order ID file. | 2018-09-04 21:25:14 Reading Trade Orders file. | 2018-09-04 21:25:14 Reading Trade Positions and Account Balance file. | 2018-09-04 21:25:14 Listening on UDP port 22904. | 2018-09-04 21:25:14 Software version: 1781 32-bit | 2018-09-04 21:25:14 Enabled for: Advanced Features. | 2018-09-04 21:25:14 Enabled for: Advanced Features 2. | 2018-09-04 21:25:14 Enabled for: Sierra Chart Historical Data Service. | 2018-09-04 21:25:14 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-09-04 21:25:14 Current selected Data/Trading service: CQG FIX Trading | 2018-09-04 21:25:14 Chart Update Interval: 500 | 2018-09-04 21:25:14 Data/Trade Service Settings automatically set. | 2018-09-04 21:25:14 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-09-04 21:25:14 2018-09-04 21:25:14 Local computer time | 2018-09-04 21:25:14 2018-09-05 01:25:14 Local computer time in UTC | 2018-09-04 21:25:14 2018-09-04 21:25:14 Local computer time in SC Time Zone | 2018-09-04 21:25:14 2018-09-05 01:25:12 Server time in UTC | 2018-09-04 21:25:14 Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-09-04 21:25:14 Program path: C:\SierraChart\ | 2018-09-04 21:25:14 Data Files path: C:\SierraChart\Data\ | 2018-09-04 21:25:14 OS Version Number: 10.0 | 2018-09-04 21:25:14 Locale Setting: C | 2018-09-04 21:25:14 Checking for new symbol settings for service code cqg | 2018-09-04 21:25:14 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-09-04 21:25:14 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-09-04 21:25:14 Symbol settings are up-to-date for cqg | 2018-09-04 21:25:15 Received 5 login tokens. | 2018-09-04 21:25:15 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-09-04 21:25:16 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-09-04 21:25:16 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-09-04 21:25:19 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-09-04 21:25:19 HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-09-04 21:25:19 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-04 21:25:19 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-09-04 21:25:19 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-04 21:25:20 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-09-04 21:25:20 CQG FIX socket (6) | Creating socket. Using TLS 1.2. | 2018-09-04 21:25:20 CQG FIX socket (6) | Connecting to IP: 208.48.16.214. | 2018-09-04 21:25:20 CQG FIX: Sending the Logon message. | 2018-09-04 21:25:20 CQG FIX Trading | Connected to trading server. | 2018-09-04 21:25:20 CQG FIX Trading | Connecting to server api.cqg.com | 2018-09-04 21:25:20 CQG WebSocket | Connecting to WebSocket server. | 2018-09-04 21:25:20 CQG WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2018-09-04 21:25:20 CQG WebSocket socket (7) | Connecting to IP: 208.48.16.35. | 2018-09-04 21:25:20 CQG FIX | FCM name: AMP | 2018-09-04 21:25:20 CQG WebSocket | Opening WebSocket. | 2018-09-04 21:25:20 CQG WebSocket | Sending WebSocket handshake. | 2018-09-04 21:25:20 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-09-04 21:25:21 CQG WebSocket | Header line. Connection: upgrade | 2018-09-04 21:25:21 CQG WebSocket | Header line. Sec-WebSocket-Accept: gzOruiJVa/nTRc5qw16AKspG9VI= | 2018-09-04 21:25:21 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-09-04 21:25:21 CQG WebSocket | Header line. Upgrade: websocket | 2018-09-04 21:25:21 CQG WebSocket | Header line. | 2018-09-04 21:25:21 CQG WebSocket | Web socket state is now open. | 2018-09-04 21:25:21 CQG FIX Trading | WebSocket connected. | 2018-09-04 21:25:21 CQG FIX Trading | Sending market data logon message. | 2018-09-04 21:25:21 CQG FIX Trading | Base Time: 2018-08-26T05:14:54. 2018-08-26 05:14:54 | 2018-09-04 21:25:21 CQG FIX Trading | Logon successful. Session Token = T3+YGbXvDIzSlTZRC4+ZSWwWeJo0JQx/s8V2IBYtN2Yb4ghutC6K2Wi4K5YvoN/YU5LASQsM9P0 | 2018-09-04 21:25:21 CQG FIX Trading | Connected to data and trading server. | 2018-09-04 21:25:21 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-09-04 21:25:22 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-09-04 21:25:22 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-09-04 21:25:22 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-04 21:25:22 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-09-04 21:25:22 F.US.CLEV18 [C] 30 Min #1 | Reloading chart. | 2018-09-04 21:25:41 F.US.CLEV18 [C] 500 Trades #2 | Reloading chart. | 2018-09-04 21:25:41 F.US.CLEV18 [C] 10 Sec #3 | Reloading chart. | 2018-09-04 21:25:41 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEV18. ID: 1 | 2018-09-04 21:25:42 CQG FIX Trading | Sending symbol resolution request for F.US.CLEV18. ID: 885856 | 2018-09-04 21:25:42 CQG FIX Trading | Requesting security definition data for: F.US.CLEV18. ID: 1 | 2018-09-04 21:25:42 Intraday data recording state for symbol F.US.CLEV18 is set to download 'Pending'. | 2018-09-04 21:25:42 Delaying start of download for F.US.CLEV18 | 2018-09-04 21:25:42 CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEV8. Search Symbol: F.US.CLEV18. Request ID: 885856. Contract ID: 1. | 2018-09-04 21:25:42 CQG FIX Trading | Requesting market data for F.US.CLEV18 | 2018-09-04 21:25:42 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.CLEV18.2018-09-05.depth | 2018-09-04 21:25:42 Requesting market depth updates for: F.US.CLEV18 if supported. | 2018-09-04 21:25:46 CQG FIX Trading | Requesting market data including full depth for F.US.CLEV18 | 2018-09-04 21:25:46 HD Request # 2 | Downloading Intraday chart data for F.US.CLEV18 to the file F.US.CLEV18.scid. Service: cqg | 2018-09-04 21:25:46 HD Request # 2 | Download start date-time: 2018-09-04 21:15:37.000 | 2018-09-04 21:25:46 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-09-04 21:25:46 Socket (8) | Creating socket. | 2018-09-04 21:25:46 Socket (8) | Connecting to IP: 192.81.56.146. | 2018-09-04 21:25:46 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-09-04 21:25:46 HD Request # 2 | Sending historical data logon request message. | 2018-09-04 21:25:46 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-09-04 21:15:37. Record interval: 0. Symbol: F.US.CLEV18 | 2018-09-04 21:25:47 HD Request # 2 | Decompressing data. | 2018-09-04 21:25:47 HD Request # 2 | Receiving Intraday data for F.US.CLEV18 starting at 2018-09-04 21:15:37 | 2018-09-04 21:25:47 HD Request # 2 | Timestamp of first Intraday data file record written: 2018-09-04 21:15:45 | 2018-09-04 21:25:47 Socket (8) | Initiating close of socket by core. | 2018-09-04 21:25:47 Historical data download thread signaled to stop. | 2018-09-04 21:25:47 Socket (8) | Shutdown started. Waiting for graceful close. | 2018-09-04 21:25:47 HD Request # 2 | Received 812 records from 2018-09-04 21:15:37 to 2018-09-04 21:25:37 (10.0 minutes) and wrote 811 records for F.US.CLEV18 | 2018-09-04 21:25:47 HD Request # 2 | Completion time: 0s | 2018-09-04 21:25:47 HD Request # 2 | Intraday data download complete for F.US.CLEV18. Unique request ID: 1 | 2018-09-04 21:25:47 Removed historical data download ID 1 | 2018-09-04 21:25:47 Real-time Intraday chart data file updates started for F.US.CLEV18 | 2018-09-04 21:25:47 Intraday chart data file opened for F.US.CLEV18 | 2018-09-04 21:25:47 Socket (8) | Socket gracefully closed by remote side. | 2018-09-04 21:25:47 Socket (8) | Closed. | 2018-09-04 21:25:47 Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEV18.scid | 2018-09-04 21:25:53 F.US.CLEV18 [C] 240 Min #4 | Reloading chart. | 2018-09-04 21:26:52 F.US.CLEV18 [C] 30 Min #1 | Reloading chart. | 2018-09-04 21:26:52 F.US.CLEV18 500 Trades #2 | Reloading chart. | 2018-09-04 21:26:52 F.US.CLEV18 10 Sec #3 | Reloading chart. | 2018-09-04 21:26:52 CQG WebSocket socket (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-09-04 22:17:41 * CQG WebSocket socket (7) | Socket gracefully closed by remote side. | 2018-09-04 22:17:41 CQG WebSocket socket (7) | Received socket Close event. | 2018-09-04 22:17:41 CQG WebSocket socket (7) | Initiating close of socket by core. | 2018-09-04 22:17:41 CQG WebSocket | Network socket for WebSocket has been closed by remote side. | 2018-09-04 22:17:41 CQG FIX Trading | WebSocket closed. | 2018-09-04 22:17:41 Connection to the external service has been lost. | 2018-09-04 22:17:41 CQG WebSocket socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-04 22:17:41 CQG WebSocket socket (7) | Closed. | 2018-09-04 22:17:41 CQG FIX: DisconnectFIX called. | 2018-09-04 22:17:41 CQG FIX: Sending a Logout message. | 2018-09-04 22:17:41 CQG FIX Trading | Disconnected. | 2018-09-04 22:17:41 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2018-09-04 22:17:41 CQG FIX socket (6) | Initiating close of socket by core. | 2018-09-04 22:17:41 CQG FIX Trading | Disconnected. | 2018-09-04 22:17:41 CQG FIX socket (6) | Shutdown started. Waiting for graceful close. | 2018-09-04 22:17:41 CQG FIX socket (6) | Socket gracefully closed by remote side. | 2018-09-04 22:17:41 CQG FIX socket (6) | Closed. | 2018-09-04 22:17:41 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-09-04 22:29:08 CQG FIX socket (72) | Creating socket. Using TLS 1.2. | 2018-09-04 22:29:08 CQG FIX socket (72) | Connecting to IP: 208.48.16.214. | 2018-09-04 22:29:08 CQG FIX: Sending the Logon message. | 2018-09-04 22:29:08 CQG FIX Trading | Connected to trading server. | 2018-09-04 22:29:09 CQG FIX Trading | Connecting to server api.cqg.com | 2018-09-04 22:29:09 CQG WebSocket | Connecting to WebSocket server. | 2018-09-04 22:29:09 CQG FIX | FCM name: AMP | 2018-09-04 22:29:09 CQG WebSocket socket (73) | Creating socket. Using TLS 1.2. | 2018-09-04 22:29:09 CQG WebSocket socket (73) | Connecting to IP: 208.48.16.35. | 2018-09-04 22:29:09 CQG WebSocket | Opening WebSocket. | 2018-09-04 22:29:09 CQG WebSocket | Sending WebSocket handshake. | 2018-09-04 22:29:09 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-09-04 22:29:09 CQG WebSocket | Header line. Connection: upgrade | 2018-09-04 22:29:09 CQG WebSocket | Header line. Sec-WebSocket-Accept: h2VhKjhcf+bJwSaFR3geW8Qe01w= | 2018-09-04 22:29:09 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-09-04 22:29:09 CQG WebSocket | Header line. Upgrade: websocket | 2018-09-04 22:29:09 CQG WebSocket | Header line. | 2018-09-04 22:29:09 CQG WebSocket | Web socket state is now open. | 2018-09-04 22:29:09 CQG FIX Trading | WebSocket connected. | 2018-09-04 22:29:09 CQG FIX Trading | Sending market data logon message. | 2018-09-04 22:29:09 CQG FIX Trading | Base Time: 2018-08-26T05:14:54. 2018-08-26 05:14:54 | 2018-09-04 22:29:09 CQG FIX Trading | Logon successful. Session Token = aRwZLGWQ4oiJuXQyQfeIAWdkegYXQPx/na04/4sxjj8Ui/9aLupXSjJmmOMHSCE6knLXxKih2/d | 2018-09-04 22:29:09 CQG FIX Trading | Connected to data and trading server. | 2018-09-04 22:29:09 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEV18. ID: 1 | 2018-09-04 22:29:09 CQG FIX Trading | Sending symbol resolution request for F.US.CLEV18. ID: 885857 | 2018-09-04 22:29:09 CQG FIX Trading | Requesting security definition data for: F.US.CLEV18. ID: 1 | 2018-09-04 22:29:09 Intraday data recording state for symbol F.US.CLEV18 is set to download 'Pending'. | 2018-09-04 22:29:09 Delaying start of download for F.US.CLEV18 | 2018-09-04 22:29:09 CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEV8. Search Symbol: F.US.CLEV18. Request ID: 885857. Contract ID: 1. | 2018-09-04 22:29:09 CQG FIX Trading | Requesting market data for F.US.CLEV18 | 2018-09-04 22:29:09 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.CLEV18.2018-09-05.depth | 2018-09-04 22:29:10 Requesting market depth updates for: F.US.CLEV18 if supported. | 2018-09-04 22:29:14 CQG FIX Trading | Requesting market data including full depth for F.US.CLEV18 | 2018-09-04 22:29:14 HD Request # 3 | Downloading Intraday chart data for F.US.CLEV18 to the file F.US.CLEV18.scid. Service: cqg | 2018-09-04 22:29:14 HD Request # 3 | Download start date-time: 2018-09-04 22:17:14.000 | 2018-09-04 22:29:14 HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-09-04 22:29:14 Socket (74) | Creating socket. | 2018-09-04 22:29:15 Socket (74) | Connecting to IP: 65.182.172.42. | 2018-09-04 22:29:15 HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-09-04 22:29:15 HD Request # 3 | Sending historical data logon request message. | 2018-09-04 22:29:15 HD Request # 3 | Requesting Intraday data. Start date-time: 2018-09-04 22:17:14. Record interval: 0. Symbol: F.US.CLEV18 | 2018-09-04 22:29:15 HD Request # 3 | Decompressing data. | 2018-09-04 22:29:15 HD Request # 3 | Receiving Intraday data for F.US.CLEV18 starting at 2018-09-04 22:17:14 | 2018-09-04 22:29:15 HD Request # 3 | Timestamp of first Intraday data file record written: 2018-09-04 22:17:40 | 2018-09-04 22:29:15 Socket (74) | Initiating close of socket by core. | 2018-09-04 22:29:15 Historical data download thread signaled to stop. | 2018-09-04 22:29:15 Socket (74) | Shutdown started. Waiting for graceful close. | 2018-09-04 22:29:15 HD Request # 3 | Received 738 records from 2018-09-04 22:17:14 to 2018-09-04 22:29:00 (11.8 minutes) and wrote 730 records for F.US.CLEV18 | 2018-09-04 22:29:15 Added 6 Time and Sales records to Intraday data file for F.US.CLEV18 after download. | 2018-09-04 22:29:15 HD Request # 3 | Completion time: 0s | 2018-09-04 22:29:15 HD Request # 3 | Intraday data download complete for F.US.CLEV18. Unique request ID: 2 | 2018-09-04 22:29:15 Removed historical data download ID 2 | 2018-09-04 22:29:15 Real-time Intraday chart data file updates started for F.US.CLEV18 | 2018-09-04 22:29:15 Intraday chart data file opened for F.US.CLEV18 | 2018-09-04 22:29:15 Socket (74) | Socket gracefully closed by remote side. | 2018-09-04 22:29:15 Socket (74) | Closed. | 2018-09-04 22:29:15 Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEV18.scid | 2018-09-04 22:29:22 The message log has been sent to support. | 2018-09-04 22:36:41 * HTTPS connection to www.sierrachart.com:443 (83) | Creating socket. Using TLS 1.2. | 2018-09-04 22:36:41 HTTPS connection to www.sierrachart.com:443 (83) | Connecting to IP: 204.15.192.108. | 2018-09-04 22:36:41 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2018-09-04 22:36:41 HTTPS connection to www.sierrachart.com:443 (83) | Socket gracefully closed by remote side. | 2018-09-04 22:36:46 HTTPS connection to www.sierrachart.com:443 (83) | Received socket Close event. | 2018-09-04 22:36:46 HTTPS connection to www.sierrachart.com:443 (83) | Initiating close of socket by core. | 2018-09-04 22:36:46 HTTPS connection to www.sierrachart.com:443 (83) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-04 22:36:46 HTTPS connection to www.sierrachart.com:443 (83) | Closed. | 2018-09-04 22:36:46 |
| [2018-09-05 03:11:09] |
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We can only refer you to the documentation here : CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-05 03:43:58
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