Support Board
Date/Time: Wed, 22 Jan 2025 04:32:17 +0000
Cannot connect to CTS T4 FIX
View Count: 871
| [2018-09-04 17:16:38] |
| Meritus - Posts: 164 |
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Please advise, I am trying unsuccessfully to connect to CTS T4 FIX but SC says Not Connected. I am not sure what if anything Im doing wrong. My broker AMP say they have enabled SC on my account and I have entered my CTS login details in the Data Trade Service Settings but no connection. Please help. I have sent you the log files CTS FIX socket (8) | Creating socket. Using TLS 1.0. | 2018-09-04 16:35:22 CTS FIX socket (8) | Connecting to IP: 74.201.6.106. | 2018-09-04 16:35:22 CTS FIX: Sending the Logon message. | 2018-09-04 16:35:22 CTS FIX socket (8) | Socket gracefully closed by remote side. | 2018-09-04 16:35:23 CTS FIX socket (8) | Received socket Close event. | 2018-09-04 16:35:23 CTS FIX: Received a Logout message. Text = Undetermined | 2018-09-04 16:35:23 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2018-09-04 16:35:23 CTS FIX socket (8) | Initiating close of socket by core. | 2018-09-04 16:35:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-09-04 16:35:23 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-09-04 16:35:23 CTS FIX socket (8) | Write in progress. Shutdown being delayed. | 2018-09-04 16:35:23 CTS T4 FIX | Disconnected. | 2018-09-04 16:35:23 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-09-04 16:35:23 CTS FIX socket (8) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-09-04 16:35:23 * CTS FIX socket (8) | Write has completed. Shutdown being performed. | 2018-09-04 16:35:23 CTS FIX socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-04 16:35:23 CTS FIX socket (8) | Closed. | 2018-09-04 16:35:23 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2018-09-04 16:35:26 CTS T4 FIX | Firm: AMP | 2018-09-04 16:35:26 CTS FIX socket (9) | Creating socket. Using TLS 1.0. | 2018-09-04 16:35:26 CTS FIX socket (9) | Connecting to IP: 74.201.6.106. | 2018-09-04 16:35:26 CTS FIX: Sending the Logon message. | 2018-09-04 16:35:26 CTS FIX: Received a Logout message. Text = Undetermined | 2018-09-04 16:35:26 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2018-09-04 16:35:26 CTS FIX socket (9) | Initiating close of socket by core. | 2018-09-04 16:35:26 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-09-04 16:35:26 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-09-04 16:35:26 CTS FIX socket (9) | Write in progress. Shutdown being delayed. | 2018-09-04 16:35:26 CTS FIX socket (9) | Socket gracefully closed by remote side. | 2018-09-04 16:35:26 CTS FIX socket (9) | Received socket Close event. | 2018-09-04 16:35:26 CTS T4 FIX | Disconnected. | 2018-09-04 16:35:26 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-09-04 16:35:26 CTS FIX socket (9) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-09-04 16:35:27 * CTS FIX socket (9) | Write has completed. Shutdown being performed. | 2018-09-04 16:35:27 CTS FIX socket (9) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-04 16:35:27 CTS FIX socket (9) | Closed. | 2018-09-04 16:35:27 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2018-09-04 16:35:29 CTS T4 FIX | Firm: AMP | 2018-09-04 16:35:29 CTS FIX socket (10) | Creating socket. Using TLS 1.0. | 2018-09-04 16:35:30 CTS FIX socket (10) | Connecting to IP: 69.44.110.74. | 2018-09-04 16:35:30 CTS FIX: Sending the Logon message. | 2018-09-04 16:35:31 CTS FIX socket (10) | Socket gracefully closed by remote side. | 2018-09-04 16:35:31 CTS FIX socket (10) | Received socket Close event. | 2018-09-04 16:35:31 CTS FIX: Received a Logout message. Text = Undetermined | 2018-09-04 16:35:31 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2018-09-04 16:35:31 CTS FIX socket (10) | Initiating close of socket by core. | 2018-09-04 16:35:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-09-04 16:35:31 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-09-04 16:35:31 CTS FIX socket (10) | Write in progress. Shutdown being delayed. | 2018-09-04 16:35:31 CTS T4 FIX | Disconnected. | 2018-09-04 16:35:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-09-04 16:35:31 CTS FIX socket (10) | Write has completed. Shutdown being performed. | 2018-09-04 16:35:31 CTS FIX socket (10) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-04 16:35:31 CTS FIX socket (10) | Closed. | 2018-09-04 16:35:31 File >> Disconnect selected. | 2018-09-04 16:35:32 CTS T4 FIX | Disconnected. | 2018-09-04 16:35:32 |
| [2018-09-04 18:23:01] |
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Thinking about this, it is going to most efficient if you contact CTS directly: http://www.ctsfutures.com/ Let them know you are getting this message: CTS FIX: Received a Logout message. Text = Undetermined | 2018-09-04 16:35:26 Provide them these details along with your CTS username: CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2018-09-04 16:35:26 CTS T4 FIX | Firm: AMP | 2018-09-04 16:35:26 In general this is a matter between you, CTS and your broker. It would be rare that we would need to be involved in a connection issue like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-04 20:24:49
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