Support Board
Date/Time: Wed, 22 Jan 2025 00:31:26 +0000
issue with modifying order on DOM
View Count: 689
| [2018-08-30 20:59:03] |
| Glenn Infinity - Posts: 103 |
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customer called and has an ongoing issue and it only happens in this instance places multiple target order with the same stop on the chart, tries to move the stop order on the TransAct DOM the stop goes away. He can move the targets on the DOM or the chart, no issues, can move the stop on the chart no issues, but the DOM is faster so is preferred. If he places a multiple target, multiple stop order, no issues with moving orders This happens on live and simulated live |
| [2018-08-30 21:33:15] |
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They just need to follow through the instructions here for us to get the information needed: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis We need to understand why that order "goes away" There is no cost for this in this case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-30 21:33:48
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