Support Board
Date/Time: Wed, 22 Jan 2025 00:12:51 +0000
Too many problems
View Count: 665
| [2018-08-27 00:30:02] |
| Mike_S - Posts: 42 |
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I re signed up with Sierra Chart. It asked for a certain payment, I paid that, then asked for another payment, paid that, then it said I needed to make another payment because my balance was too low to renew but it says it needs another $50 by the beginning of the month but I just paid a couple days ago. Last time I resigned up it did the same thing. Asked for a payment, paid it, then I had to pay for everything a second time in order to start service. On top of all that none of the CTS data that I am trying to log into is working and with both of my payments it seems that I only have a few days left before things get shut off again. Account Name: mikeys470 (I'm thinking a refund is easiest at this point) Date Time Of Last Edit: 2018-08-27 00:37:04
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| [2018-08-27 01:06:57] |
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The only payments that you made recently in the last couple of days were 25 USD and 5 USD. This is all. The notice to make another payment is for this next coming month for the Sierra Chart Exchange Data Feed. You can see the services you have activated here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices The Sierra Chart usage time itself has been paid out until September 25. So there is no problem with that. You also have two Sierra Chart accounts. You are logged into the one from AMP but you made the payments and activated the Sierra Chart Exchange Data Feed on the account that you have made this posting with. So you need to login to Sierra Chart with the account you have used on this Support Board. Here are instructions: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name On top of all that none of the CTS data that I am trying to log into is working This is because you are not logged into the correct Sierra Chart account.Also the notice that you receive about making a payment, we will update that to include a link to this: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-27 01:20:00
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