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Crude Oil Charts not updating on CQG data

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[2018-08-23 09:45:13] #1 [Go To First Post]
User275371 - Posts: 5
Anybody having issues with Crude Oil (October 2018) contract data not updating? https://gyazo.com/1d7beb2cc3e3168a67819eaa841febab stops working after message log connects... running on CQG data thru AMP futures. Thanks in Advance.

[2018-08-23 11:23:55] #2 [Go To First Post]
ktfroy - Posts: 85
UPDATE - Now not running - Message: Symbol unknown. Data ran briefly for about 10 mins stopping at 07:29:11 EDT Date Time Of Last Edit: 2018-08-23 11:35:24

[2018-08-23 12:14:25] #3 [Go To First Post]
ktfroy - Posts: 85
Amp and CQG notified - both suggest issue could be with Sierra. Waiting .... will they respond please

[2018-08-23 12:37:13] #4 [Go To First Post]
User275371 - Posts: 5
Yup... chart is frozen... and running CQG via AMP The CQG runs fine on NinjaTrader 8 (Go Figure) https://gyazo.com/ce9b64bfe7296c6fd0799f8ae7ccf2e6 https://gyazo.com/7ec7c36bb24428c776653b033e17c985

[2018-08-23 12:58:06] #5 [Go To First Post]
User996274 - Posts: 94
runs fine on IB as well

[2018-08-23 13:15:51] #6 [Go To First Post]
nioko54130 - Posts: 108
Hi dear SC support i have met the same problem on the FDAX since yesterday for two of my colleague with CQG

[2018-08-23 13:18:44] #7 [Go To First Post]
User155555 - Posts: 15
Same here w/ CQG. CLEV18 runs for couple min then froze w/ message symbol unknown. Disconnect then reconnect it fixed for couple minutes then again. Date Time Of Last Edit: 2018-08-23 13:26:22

[2018-08-23 13:42:06] #8 [Go To First Post]
User886711 - Posts: 5
Yes, I have the same problem. ES updating fine but CLEV18 keeps cutting out.

[2018-08-23 13:45:22] #9 [Go To First Post]
j_nathan - Posts: 22
ditto and please address, this is my job :D

[2018-08-23 14:04:16] #10 [Go To First Post]
j_nathan - Posts: 22
honestly its the weirdest problem ever, turned off windows firewall, rebooted X times other tickers update for CL like CLEX18, CLEZ18 but CLEV18 starts then stops like the feed times out emailed my ISP also to make sure no routing issues but likely not with other tickers updating so more like a WTF with CQG and CLEV , hope it gets fixed soon, CLEV could really drop and hate to miss the action

[2018-08-23 16:38:21] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This must be a CQG issue. It is not possible to be a Sierra Chart issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-24 15:55:55] #12 [Go To First Post]
j_nathan - Posts: 22
unfortunately it was bad timing, when opening platforms in sequence it came across as Sierra with the degradation coming to the board and seeing other just the same thank you for the prompt replies, cqg cleared it up afterwards whatever it was

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