Support Board
Date/Time: Tue, 21 Jan 2025 12:18:12 +0000
placing a live order
View Count: 1141
| [2018-08-22 12:12:34] |
| User298588 - Posts: 19 |
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hi every time I place a live order out on the DOM, it automatically cancels my orders . But, when I place an order on simulated mode, it works fine. please let me know how to fix it. thank you. |
| [2018-08-22 17:35:51] |
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Check the Trade Service Log for the reason why the orders are getting canceled: Trading Information Windows: Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-22 17:36:22
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| [2018-08-22 18:32:19] |
| User298588 - Posts: 19 |
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Trade Activity Log: File read result: 2989 records inserted. 538 fill records inserted. 0 records filtered. | 2018-08-22 11:22:55 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-08-07 00:00:00. Non-sim records date-time limit is 2018-05-21 00:00:00. Non-sim fill record date-time limit is 2017-08-22 00:00:00. | 2018-08-22 11:22:55 Rithmic Trading | Received trade account information | 2018-08-22 11:23:18 Rithmic Trading | Requesting trade accounts from server. | 2018-08-22 11:23:25 Rithmic Trading | Received 1 accounts from service. | 2018-08-22 11:23:25 Rithmic Trading | Requesting historical order fills for all trade accounts. Number of days: 90 | 2018-08-22 11:23:25 Rithmic Trading | Requesting Trade Positions data. | 2018-08-22 11:23:30 Rithmic Trading | Received first Trade Positions report from DTC server. | Symbol: (unset) | TradeAccount:| 2018-08-22 11:23:31 Rithmic Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2018-08-22 11:23:31 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-08-22 11:34:04 Rithmic Trading | Failure with order with Service Order ID: 28374523. Rejected at RMS - Product code not permissioned (RTY) | 2018-08-22 11:34:23 * Order Error - Rithmic Trading order update (Order update). Info: Rejected at RMS - Product code not permissioned (RTY). Status: complete. CompReason: FA. Internal Order ID: 817452. Service Order ID: 28374523. Symbol: RTYU8-CME | 2018-08-22 11:34:24 * Rithmic Trading | Failure with order with Service Order ID: 28374524. Rejected at RMS - Product code not permissioned (RTY) | 2018-08-22 11:34:26 * Order Error - Rithmic Trading order update (Order update). Info: Rejected at RMS - Product code not permissioned (RTY). Status: complete. CompReason: FA. Internal Order ID: 817453. Service Order ID: 28374524. Symbol: RTYU8-CME | 2018-08-22 11:34:26 * |
| [2018-08-22 18:47:31] |
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Order Error - Rithmic Trading order update (Order update). Info: Rejected at RMS - Product code not permissioned (RTY). Status: complete. CompReason: FA. Internal Order ID: 817453. Service Order ID: 28374524. Symbol: RTYU8-CME | 2018-08-22 11:34:26 * Contact your broker about this error message. Only they can control that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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