Support Board
Date/Time: Tue, 21 Jan 2025 12:28:38 +0000
[Programming Help] - Message Log cannot be Cleared
View Count: 682
| [2018-08-22 03:05:14] |
| Tom M - Posts: 5 |
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Upon start up my message log is generating quite a few messages. In reading these messages it is possible that I have inadvertently attempted to access the real time data feed. I am NOT subscribed to the real time data feed service. Would you please tell be how to unselect this request so I no longer receive these messages upon start up. Thank you Tom McCulloch |
| [2018-08-22 04:16:21] |
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We do not see any current messages on your account related to the data feed. If you are referring specifically to the Message Log, then you can ignore those messages because you are not using the Sierra Chart Exchange Data Feed. There is no way to prevent whatever messages you are seeing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-22 13:06:52] |
| Tom M - Posts: 5 |
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Below is the entire message log and here is one representative entry from the log: SC Data - All Services | Starting real-time market data updates for: WBA. ID: 1 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: WBA | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: WBA. ID: 1 | 2018-08-22 08:58:30 I did not receive any message log activity until yesterday and now it runs through this every time I log on. Thanks for any help you may provide -------------------------------------------------- Reading Internal Order ID file. | 2018-08-22 08:58:23 Reading Trade Orders file. | 2018-08-22 08:58:23 Reading Trade Positions and Account Balance file. | 2018-08-22 08:58:23 Listening on UDP port 22904. | 2018-08-22 08:58:23 Software version: 1785 64-bit | 2018-08-22 08:58:23 Usage end date: 2018-09-27 | 2018-08-22 08:58:23 Enabled for: Advanced Features. | 2018-08-22 08:58:23 Enabled for: Advanced Features 2. | 2018-08-22 08:58:23 Enabled for: Sierra Chart Historical Data Service. | 2018-08-22 08:58:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-08-22 08:58:23 Current selected Data/Trading service: SC Data - All Services | 2018-08-22 08:58:23 Chart Update Interval: 500 | 2018-08-22 08:58:23 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-08-22 08:58:23 2018-08-22 08:58:23 Local computer time | 2018-08-22 08:58:23 2018-08-22 12:58:23 Local computer time in UTC | 2018-08-22 08:58:23 : 10.0 | 2018-08-22 08:58:23 Locale Setting: C | 2018-08-22 08:58:23 Created the DTC Protocol server. | 2018-08-22 08:58:23 DTC Protocol Server listening on port 11099. | 2018-08-22 08:58:23 Created the DTC Protocol historical data server. | 2018-08-22 08:58:23 HD Server Manager | Listening on port 11098 | 2018-08-22 08:58:23 Checking for new symbol settings for service code scdataallservices | 2018-08-22 08:58:23 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-08-22 08:58:23 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-08-22 08:58:23 Received 5 login tokens. | 2018-08-22 08:58:23 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-08-22 08:58:25 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-08-22 08:58:25 Files to Open on Start up | Opening file: Dow Stocks.Cht | 2018-08-22 08:58:26 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-08-22 08:58:26 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-08-22 08:58:26 DVN #1 | Reloading chart. | 2018-08-22 08:58:27 DVN Daily #2 | Reloading chart. | 2018-08-22 08:58:27 Cannot import symbols. File does not exist: C:\SierraChart\Data\Toms Aug 2018 list.SymbolList.SymbolList | 2018-08-22 08:58:27 * Files to Open on Start up | Opening file: Toms 1 Minute Test Aug 2018.Cht | 2018-08-22 08:58:27 DVN #1 | Reloading chart. | 2018-08-22 08:58:27 DVN Daily #2 | Reloading chart. | 2018-08-22 08:58:27 Files to Open on Start up | Opening file: Toms 3 Minute Test Aug 2018.Cht | 2018-08-22 08:58:27 DVN #2 | Reloading chart. | 2018-08-22 08:58:27 DVN Daily #3 | Reloading chart. | 2018-08-22 08:58:27 Files to Open on Start up | Opening file: Toms 5 Minute Test Aug 2018.Cht | 2018-08-22 08:58:27 DVN #1 | Reloading chart. | 2018-08-22 08:58:28 DVN Daily #2 | Reloading chart. | 2018-08-22 08:58:28 Files to Open on Start up | Opening file: Dow Stocks.Cht | 2018-08-22 08:58:28 HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-08-22 08:58:28 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-08-22 08:58:28 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-08-22 08:58:28 Symbol settings are up-to-date for scdataallservices | 2018-08-22 08:58:28 Intraday data recording state for symbol DVN is set to download 'Pending'. | 2018-08-22 08:58:28 HD Request # 2 | Downloading Intraday chart data for DVN to the file DVN.scid. Service: equities.us | 2018-08-22 08:58:28 HD Request # 2 | Download start date-time: 2018-08-21 16:44:05.000 | 2018-08-22 08:58:28 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2018-08-22 08:58:28 HD Request # 3 | Downloading Historical Daily chart data for DVN. Starting date: 2018-08-20. Service: equities.us | 2018-08-22 08:58:28 HD Request # 3 | Requesting historical Daily data for DVN starting at 2018-08-19 | 2018-08-22 08:58:28 Socket (6) | Creating socket. | 2018-08-22 08:58:28 Socket (6) | Connecting to IP: 8.18.161.133. | 2018-08-22 08:58:28 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-08-22 08:58:28 HD Request # 2 | Sending historical data logon request message. | 2018-08-22 08:58:28 HTTPS connection to historicaldata.sierrachart.com:443 (7) | Creating socket. Using TLS 1.2. | 2018-08-22 08:58:28 HTTPS connection to historicaldata.sierrachart.com:443 (7) | Connecting to IP: 88.99.0.216. | 2018-08-22 08:58:28 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-08-21 16:44:05. Record interval: 0. Symbol: DVN | 2018-08-22 08:58:28 HD Request # 2 | Decompressing data. | 2018-08-22 08:58:28 HD Request # 2 | Receiving Intraday data for DVN starting at 2018-08-21 16:44:05 | 2018-08-22 08:58:28 Socket (6) | Initiating close of socket by core. | 2018-08-22 08:58:28 HD Request # 2 | Historical data for DVN is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-08-22 08:58:28 Socket (6) | Shutdown started. Waiting for graceful close. | 2018-08-22 08:58:28 Historical data download thread signaled to stop. | 2018-08-22 08:58:28 HD Request # 2 | Received 1 record from 2018-08-21 16:44:05 to 2018-08-21 16:44:05 (0.0 seconds) and wrote 0 records for DVN | 2018-08-22 08:58:28 HD Request # 2 | Completion time: 0s | 2018-08-22 08:58:28 HD Request # 2 | Intraday data download complete for DVN. Unique request ID: 1 | 2018-08-22 08:58:28 Removed historical data download ID 1 | 2018-08-22 08:58:28 Socket (6) | Socket gracefully closed by remote side. | 2018-08-22 08:58:28 Socket (6) | Closed. | 2018-08-22 08:58:28 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-08-22 08:58:28 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-08-22 08:58:28 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-08-22 08:58:28 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-08-22 08:58:282018-08-22 08:58:23 Local computer time in SC Time Zone | 2018-08-22 08:58:23 2018-08-22 12:58:20 Server time in UTC | 2018-08-22 08:58:23 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-08-22 08:58:23 Program path: C:\SierraChart\ | 2018-08-22 08:58:23 Data Files path: C:\SierraChart\Data\ | 2018-08-22 08:58:23 OS Version Number HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-08-22 08:58:28 HD Request # 3 | Receiving historical Daily data for DVN starting at 2018-08-20 | 2018-08-22 08:58:30 HD Request # 3 | Writing historical Daily data to the file DVN.dly | 2018-08-22 08:58:30 HD Request # 3 | Received 2 records from 2018-08-20 00:00:00 to 2018-08-21 00:00:00 (2.0 days) and wrote 2 records for DVN | 2018-08-22 08:58:30 HD Request # 3 | Completion time: 0s | 2018-08-22 08:58:30 HD Request # 3 | Daily data download complete for DVN. Unique request ID: 2 | 2018-08-22 08:58:30 Removed historical data download ID 2 | 2018-08-22 08:58:30 DVN Daily #2 | Reloading chart. | 2018-08-22 08:58:30 DVN Daily #2 | Reloading chart. | 2018-08-22 08:58:30 DVN Daily #2 | Reloading chart. | 2018-08-22 08:58:30 SC Data - All Services | Connected to data server. | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: WBA. ID: 1 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: WBA | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: WBA. ID: 1 | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: BA. ID: 2 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BA | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: BA. ID: 2 | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: HD. ID: 3 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: HD | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: HD. ID: 3 | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: DWDP. ID: 4 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DWDP | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: DWDP. ID: 4 | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: VZ. ID: 5 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VZ | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: VZ. ID: 5 | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: AMD. ID: 6 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AMD | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: AMD. ID: 6 | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: AKAO. ID: 7 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AKAO | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: AKAO. ID: 7 | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: URI. ID: 8 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: URI | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: URI. ID: 8 | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: CAT. ID: 9 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CAT | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: CAT. ID: 9 | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: V. ID: 10 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: V | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: V. ID: 10 | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: FCX. ID: 11 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: FCX | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: FCX. ID: 11 | 2018-08-22 08:58:30 SC Data - All Services | Starting real-time market data updates for: DVN. ID: 12 | 2018-08-22 08:58:30 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DVN | 2018-08-22 08:58:30 SC Data - All Services | Requesting security definition data for: DVN. ID: 12 | 2018-08-22 08:58:30 Intraday data recording state for symbol DVN is set to download 'Pending'. | 2018-08-22 08:58:30 Delaying start of download for DVN | 2018-08-22 08:58:30 DVN Daily #3 | Reloading chart. | 2018-08-22 08:58:30 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-08-22 08:58:30 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-08-22 08:58:30 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-08-22 08:58:30 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-08-22 08:58:30 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-08-22 08:58:30 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-08-22 08:58:32 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-08-22 08:58:32 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-08-22 08:58:32 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-08-22 08:58:32 HD Request # 4 | Downloading Intraday chart data for DVN to the file DVN.scid. Service: equities.us | 2018-08-22 08:58:34 HD Request # 4 | Download start date-time: 2018-08-21 16:44:05.000 | 2018-08-22 08:58:34 HD Request # 4 | Using server: ds1.sierracharts.com port 10150 | 2018-08-22 08:58:34 Socket (8) | Creating socket. | 2018-08-22 08:58:34 Socket (8) | Connecting to IP: 8.18.161.135. | 2018-08-22 08:58:34 HD Request # 4 | Setting DTC encoding to Binary VLS | 2018-08-22 08:58:35 HD Request # 4 | Sending historical data logon request message. | 2018-08-22 08:58:35 HD Request # 4 | Requesting Intraday data. Start date-time: 2018-08-21 16:44:05. Record interval: 0. Symbol: DVN | 2018-08-22 08:58:35 HD Request # 4 | Decompressing data. | 2018-08-22 08:58:35 HD Request # 4 | Receiving Intraday data for DVN starting at 2018-08-21 16:44:05 | 2018-08-22 08:58:35 Socket (8) | Initiating close of socket by core. | 2018-08-22 08:58:35 Historical data download thread signaled to stop. | 2018-08-22 08:58:35 HD Request # 4 | Received 1 record from 2018-08-21 16:44:05 to 2018-08-21 16:44:05 (0.0 seconds) and wrote 0 records for DVN | 2018-08-22 08:58:35 Socket (8) | Shutdown started. Waiting for graceful close. | 2018-08-22 08:58:35 HD Request # 4 | Completion time: 0s | 2018-08-22 08:58:35 HD Request # 4 | Intraday data download complete for DVN. Unique request ID: 3 | 2018-08-22 08:58:35 Removed historical data download ID 3 | 2018-08-22 08:58:35 Real-time Intraday chart data file updates started for DVN | 2018-08-22 08:58:35 Intraday chart data file opened for DVN | 2018-08-22 08:58:35 Socket (8) | Socket gracefully closed by remote side. | 2018-08-22 08:58:35 Socket (8) | Closed. | 2018-08-22 08:58:35 Requesting market depth updates for: DVN if supported. | 2018-08-22 08:58:35 |
| [2018-08-22 17:13:12] |
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You can ignore those messages. They are completely normal. You are not using the real-time data feed for US equities.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-22 17:13:26
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