Support Board
Date/Time: Thu, 23 Jan 2025 04:56:39 +0000
Usage time - Free Trial.
View Count: 1918
| [2018-08-21 23:43:57] |
| User750920 - Posts: 280 |
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Hi, I had a free trial back in 2010. Recently I have seen chart posts on Twitter from a trader and he is using Sierra Chart. With all the improvements to Sierra Chart, I am possibly looking to make a switch from the current software I am using and would like to evaluate the program again on a trial basis. Is it possible to grant a renewed free trial (15 day usage time) since I have not done so in many years. Thank you. |
| [2018-08-22 01:22:58] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you can request another trial, up to a total of 30 days assuming you have not already received those trial days previously. After this you need to pay for additional usage time through "Help >> Add Usage Credit". ----- Also a lot of progress has been made in eight years. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-22 01:23:20
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| [2018-08-22 03:20:32] |
| User750920 - Posts: 280 |
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Thank you for the re-activation, much appreciated. And Ray I will need to find the post - it was public and when I do I will reply with it. It was, I think, within the last few months.. just been so busy I am finally getting around to this. |
| [2018-08-30 18:07:03] |
| User750920 - Posts: 280 |
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Hi Ray, I don't follow too many people on twitter (mostly certain trader, trading and news sites). But I finally found the person posting Sierra Chart charts as he posted another today that I happen to notice. What exactly are looking to see? Marc |
| [2018-08-30 20:17:43] |
| SC Support - Posts: 1918 |
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Hi Marc, Thank you. It seems that particular charts get peoples attention, I am always curious as to which ones do. We get feedback that our client's are always discovering new functionality and capabilities, so to the extent that someone is doing something new, we would be interested in that too. Influential traders use our platform when our competition would pay them to use theirs, its interesting to reach out to them to hear more. Thank you. Ray
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| [2018-09-06 20:50:47] |
| User750920 - Posts: 280 |
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Hi, I got a message my usage time ends tomorrow. I am still setting up Sierra Charts and would like to request more time (another trial). It is taking a little more time than I thought with all the things to set up an learn. Thank you. Date Time Of Last Edit: 2018-09-07 14:23:37
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| [2018-09-07 18:47:47] |
| User750920 - Posts: 280 |
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I can have the additional trial start on Monday (since it is time sensitive) If so can I still configure and work with the charts over the weekend to be better up to speed next week. Thanks |
| [2018-09-07 19:51:05] |
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We are not willing to offer any additional trial time. This is out of the question. You need to consider the support expense which is very costly at 150 USD per hour. Further support will require a paid account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-07 20:17:11
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| [2018-09-07 20:23:07] |
| User750920 - Posts: 280 |
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I only asked since the post above said up to 30 days... I was NOT being presumptuous and apologize if it came across like that. Thank you. Date Time Of Last Edit: 2018-09-07 21:04:22
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| [2018-09-07 21:22:20] |
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Yes you are right. What we gave you is our standard response upon activation of an account, but there is a consideration of support time as well that is not explained in our standard response.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-07 22:27:39] |
| User750920 - Posts: 280 |
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Completely understand and I have appreciated the help in getting set up . Will be activating usage time and move forward with SC this weekend to be up and running Monday.
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| [2018-09-09 23:09:48] |
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Okay we can certainly activate the account if you do not want to rely on us for further noncritical support until you have a paid account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-09 23:25:22] |
| User750920 - Posts: 280 |
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Much appreciated - That works as I have just a few more things to set up.. And if I have any support needs I will just activate a paid account to get support, which I plan on doing when all is set up anyway.
Date Time Of Last Edit: 2018-09-09 23:25:50
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| [2018-09-10 00:56:09] |
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Done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-29 17:16:38] |
| User750920 - Posts: 280 |
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I just wanted to say Thank You for the extended trial that you allowed. This allowed me to set up everything and make sure all was set up and running well before trading off/with the platform. As you can see I am now a paid subscriber (and a happy one). So far the program is more than I expected and I really like it. I definitely will be promoting Sierra Chart where or when I can. Marc |
| [2018-09-29 19:51:56] |
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Okay that is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-18 21:25:48] |
| User758382 - Posts: 8 |
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Hello, I am on a free 14 Trial I have connected to [Sc-data All Services], and I get the green light on top, however i cannot open Futures Pairs and it is not clear if they are typed in the following way ex: F.US.EPZ18 or for example with the symbol ESU8_ I loaded also a chartbook i was given by someone having these symbols F.US.EPZ18 / F.US.ENQZ18 ---- and it shows the charts with symbols in the charts, but the actual charts with all the bars and are not displaying_ Image attached If i open a new chartbook with a symbol Spx500-1 it opens it and it's fine_ I have also tried to change the symbol in the QuoteBoard, using the link to chart option, but still nothing_ Pls could an engineer take a look at my account to see if i am properly connected, and also what is the right way to place symbols? I am only contacting the Support Board after spending some times doing a few trials to get it right. Thank you for assistance . |
 Charts not displaying _send_2.jpg / V - Attached On 2018-11-18 21:15:56 UTC - Size: 302.4 KB - 336 views |
| [2018-11-18 23:06:54] |
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Those are not the correct symbols. Refer to the instructions here: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols Let us know if you need more help. You are also running an older version of Sierra Chart and need to update following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-18 23:07:38
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| [2018-11-18 23:36:34] |
| User758382 - Posts: 8 |
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Thank you for the answer, yes i just followed instructions and downloaded the latest version_ I had previously downloaded the platform, from the link given after the: "Account Creation Successful" I think that the reason i cannot open the pairs it is also because i am using Orderflow/Footprint and therefore i just re-read instruction and apparently it is not included in the Free trial so i would need to register to service package 5 I am using chartbooks given by someone to get me started, and he is using Cqg data Could the issue be that CQG is displaying pairs in a different format ? Sorry just trying to figure out what to do and if i need live data for the free trial Order Flow, then i will have to pay for it_ Thanx Date Time Of Last Edit: 2018-11-18 23:38:36
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| [2018-11-19 00:39:59] |
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The Numbers Bars study is included in your trial: Numbers Bars Use the symbol: ESZ18 for the chart. You can change the symbol through Chart >> Chart Settings for existing charts. Real-time data is another matter. Refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-19 01:57:05] |
| User758382 - Posts: 8 |
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Thank you Sir, it worked_
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