Support Board
Date/Time: Tue, 21 Jan 2025 12:24:10 +0000
[User Discussion] - Missing 1 hour data in 24h chart
View Count: 725
| [2018-08-19 00:06:14] |
| N!co - Posts: 140 |
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please see attachment my charts are mising 1 hour of data and i have no idea why |
 SC_missing_data.png / V - Attached On 2018-08-19 00:06:04 UTC - Size: 136.73 KB - 261 views |
| [2018-08-19 02:15:55] |
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Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". If that does not help then the exchange must have been closed at that time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-19 03:00:19] |
| N!co - Posts: 140 |
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Hi I deleted ALL the data and downloaded again it is not because the exchange was closed , this is the NQ futures, the last hour of the day 23h00 to 00h00 simply doesn't excist on my charts please see the attached chart and you will see it happens every day thank you |
| SC_missing_data2.png / V - Attached On 2018-08-19 03:00:12 UTC - Size: 69.64 KB - 260 views |
| [2018-08-19 03:48:15] |
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How do you know the exchange was not closed? Would be best to contact the exchange.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-19 04:05:37] |
| N!co - Posts: 140 |
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Sir, On my Sierra chart platform there is no last hour of the day i can open any chart i want , there is not 23h-00h bar please see 3 other futures markets, |
| SC_missing_data_CL.png / V - Attached On 2018-08-19 04:05:05 UTC - Size: 33.52 KB - 258 views SC_missing_data_GC.png / V - Attached On 2018-08-19 04:05:09 UTC - Size: 34.07 KB - 259 views SC_missing_data_ZB.png / V - Attached On 2018-08-19 04:05:13 UTC - Size: 50.13 KB - 249 views |
| [2018-08-19 04:12:25] |
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We should not have to answer these questions. Please contact the exchange. It is the responsibility of the exchange to communicate their trading hours to you if you ask.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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