Support Board
Date/Time: Tue, 21 Jan 2025 12:14:21 +0000
Cannot download historical intraday data
View Count: 994
| [2018-08-17 12:53:26] |
| User90285 - Posts: 12 |
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Hi, after more then 1 month of inactivity I updated SC to the latest stable version and now cannot download any historical data. I already tried to delete all data and download button, but only first part applied. Data is gone, but nothing else happened. Session times are set and Use Evening/Full Session checked. Another issue is that SC is downloading data only when the SW is started. So when I start SC for an hour and then close it and reopen 2 hours later, only first hour is visible in chart and nothing between.
Date Time Of Last Edit: 2018-08-17 14:09:21
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| [2018-08-17 17:23:16] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-19 11:21:22] |
| User90285 - Posts: 12 |
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OK, I started SC on sunday and after few minutes all data from the past were downloaded. So close the ticket and sorry for opening the case.
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