Support Board
Date/Time: Tue, 21 Jan 2025 07:39:09 +0000
URGENT PLEASE!!!!!! PENDING ORDERS KEEP DISAPPEARING!!!!!
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| [2018-08-13 15:55:44] |
| User859795 - Posts: 51 |
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Hello, Today we are having troubles with the live trading orders, every time we put a pending (ES, CL, etc) to the live account, first it says "order sent", than it disappears from the chart after a few seconds like it was never been there. It keeps doing this for all the orders we tried today. I called AMP broker and Rithmic datafeed, they both say they don't see any activities on the account. PLEASE, help!! Thank you, Zolie |
| [2018-08-13 17:11:26] |
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Check the Trade Activity Log to see if there has been any express rejection of these orders from Rithmic. Refer to: Trade Activity Log: Viewing Historical Trade Activity Otherwise, this just sounds like a connectivity issue if the order timed out. But a timeout would take about a minute. Not just a few seconds. So it sounds like they have been rejected. Try also reconnecting to the data feed to see if that helps: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-13 17:13:31
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